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SalaryThe role as Beverage/FOH Manager, you will be directly responsible of overseeing the daily restaurant and Bar operations. Responsibilities include hiring and training staff, coordinating employee schedules, learn payroll, order supplies, manage budgets, resolve customer complaints and ensuring company protocols are being followed.
Job duties include but not limited to:
Follow directions from General Manager on all aspects of Operations to provide direct oversight of day-to-day operations, organize and supervise, including executing companywide shared standards, dining room management, and striving for a genuine guest experience and guest satisfaction.
Spearhead and lead the execution of the beverage program (Liquor, Wine and Beer) by promoting bar sales and maintaining an adequate level of bar inventory. Assist with developing menus and continuous running promotions.
Maintain an exceptional visual bar display behind the bar and on the tequila cart, including replenishing any missing display bottles, updating menus and pricing, and ensuring bar staff is regularly scheduled to clean and polish bar area, bar display and tequila cart.
Supervise bar staff and ensure all bar staff is trained properly and meeting service standards, grooming standards, liquor controls, food and drink knowledge, and assist staff to execute service standards during peak hours. Praise staff performance and provide continuous feedback to improve productivity and performance.
Initiate improvements and build relationships with guest to obtain feedback on quality of beverages. Resolve guest complaints or dissatisfaction in a friendly and timely manner. Know how and when to stop service for an intoxicated guest.
Maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings as well as ensuring all staff is properly trained and meeting serving standards.
Create and develop incentive programs to reinvigorate staff and promote sales. Deliver employee appreciation immediately to reinforce a positive and friendly working environment.
Attends and is actively engaged in weekly manager meetings with executive team.
Conduct weekly inventory. Ensuring all counts are accurately recorded and any new purchases are forwarded to GM for approval prior to placing the order. Submit all invoices received same day to accounting and frequently check statements to ensure accurate reporting.
Review and comprehend budgets, operating statements and cost savings initiatives as needed to assist in the financial management of department. Maintain labor under control by scheduling according to forecast and adjust as needed throughout the shift.
Complete opening, mid shift, or closing procedures ensuring all staff checks in and out and provide a brief overview of the shift operations in managers log, including any relevant staffing notes.
Responsible for ensuring department is staffed accordingly, including posting schedules in a timely manner and recruiting, selecting, orienting, and training new hires approved by General Manager and Human Resources.
Using consistent and systematic corrective action procedures, manage, counsel and coach employees through workplace conflict and resolve employee complaints, concerns, and/or problems as they arise.
Responsible for timely submission, auditing, and corrections of any discrepancies in petty cash reconciliation, cash tips, payroll errors, missing invoices, new hire packet, timecard change forms, and expense reimbursements.
Follow through on all COVID-19 reporting and compliance. React quickly to any potential threats of exposure and regularly enforce extreme safety protocols in partnership with Human Resources.
