Banquet Server - Harbor Links

POSITION SUMMARY

The purpose of this position is to interact with our guests and ensure they have a great experience when dining at the restaurant. Restaurant Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. Servers are expected to have some basic cooking knowledge.

EXPERIENCE, EDUCATION AND SKILLS REQUIRED

• High school diploma or equivalent preferred.
• Some dining server experience.
• Able to read, write and communicate effectively.
• Food Handler Certification and Alcohol Server Certification
• Must speak English fluently and be able to write in basic English.

ESSENTIAL RESPONSIBILITIESPosition responsibilities include, but may not be limited to the following:

• Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
• Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items…etc.
• Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customers table.
• Properly open and pour wine at the tableside.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed.
• Assisting with special events as needed.
• Greet all guests and owners warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the Golf Course or resort.
• Must have some familiarity with basic cooking skills.

PHYSICAL AND MENTAL DEMANDS

• Ability to speak and hear
• Close and distance vision
• Frequent walking with some standing and bending at times
• Will walk for long periods of time, possibly extended distances
• Frequently lifts/carries up to 25 lbs
• Occasionally lifts/carries up to 50 lbs
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel and stoop repeatedly

TYPICAL WORKING CONDITIONS

• May be indoor or outdoor setting depending on outlet
• Varied weather conditions are expected
• Varying schedule to include evenings, holidays and extended hours as business dictates

SPECIAL EQUIPMENT

Sales Register or POS Terminal, Credit Card Machine