Banquet Server @ Residence Inn Raleigh Downtown

SUMMIT HOSPITALITY GROUP: BANQUET SERVER JOB DESCRIPTION

SUMMARY: The Banquet Server position for Summit Hospitality hotels is responsible for set-up of banquet facilities and serving food and beverages in a friendly, courteous, and professional manner according to established hospitality standards set the hotel.

PREREQUISITES:

• Previous server experience, preferably from a hotel, restaurant, country club, or banquet facility serving 50-250 people at one event.
• Strong work ethic.
• Ability to remember and recite a variety of menu items.
• Knowledge of appropriate table settings and service-ware for a variety of set-up environments.
• Service orientation to do whatever it takes to ensure guest satisfaction.
• Comprehensive knowledge of the English language in order to read event orders and effectively communicate with guests and employees.
• Good basic mathematical skills.

DUTIES & RESPONSIBILITIES:

• The expectations of this position requires a 40 hour work week which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your Supervisor. This only applies to Associates who are non-exempt.
• Responsible for setting up banquet room(s) as instructed by Banquet Manager, Captain, Director of Catering, Food & Beverage Manager, or Hotel senior management.
• Responsible for attending all roll call meetings before events to learn function particulars, including host/guest/hotel expectations.
• Responsible for serving food and beverages in the order and expectation of the Banquet Manager to ensure consistency, timeliness, and proper temperature of all products. Replenish beverages as necessary.
• Promptly bus dishes as guests complete each course or meal segment at the end of the meal or function according to plan.
• Discreetly and professionally check with guests during meal presentations to ensure satisfaction to the highest standards.
• Reset the banquet room according to the Banquet Manager’s plan for the next function.
• Perform all side work to include replenishing condiments and restocking banquet shelves/storage with supplies.
• Responsible for performing general cleaning tasks using standard hotel cleaning products as assigned to adhere prevailing health and sanitation standards.
• Responsible for abiding by all Federal, State, City, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Ensures security for all the hotel’s guests, employees, and property assets.
• Enforces established policies and procedures for Summit Hospitality and the hotel’s brand.
• Duties are subject to change and additional responsibilities/tasks may be assigned as needed.

QUALIFICATIONS:

• 3-5 years in banquet, hotel, restaurant, lounge, special events, or barista services.
• Must be self-directed and follow tasks and responsibilities.
• Ability to setup, breakdown, and lead a team of 1-2 staff members.

WORK ENVIRONMENT:

• Ability to walk, stand, sit, bend, and reach for extended periods of time
• Safe Serv certified
• Valid Driver’s license
• Flexible work schedule.
• Ability to lift 50 lbs.