Hotel Banquet Server

Job title: Banquet Server

Reports to: Food and Beverage Manager

Job purpose

To ensure that proper Banquet service standards are met in order that all guests receive a consistent, professional and memorable experience.

Responsibilities

• Ensure the setting of tables is completely set up according to diagram on Banquet Event Order.
• Serve and clear food and beverage quietly, professionally, and quickly, using proper serving and clearing techniques.
• Keep work area clean, and coordinate actions with the Banquet team members, and all other members of the front and back of house to ensure flawless customer service.
• Maintain proper grooming and personal hygiene.
• Make sure that linens are clean and pressed with no tears, burn marks, etc.
• Confirm with the Banquet Captain exactly what place settings are required for the event.
• Fold napkins neatly according to the design selected by the Banquet Captain or the event planner.
• Confirm that all utensils needed for each course are included at each place setting.
• Inspect all dishes and glassware for spots, cracks or blemishes.
• Make sure all trash cans in event room are empty and clean.
• Be courteous, efficient and quiet at all times when in function/event room.
• Maintain good posture, never slouch, lean or stand around talking.
• While in the room, smile and when appropriate acknowledge guests through brief eye contact.
• Remain on the floor while guests are present, unless they are in the back of house getting food or drink.
• Constantly monitor station, refilling water glasses and serving fresh tea or coffee.
• Attend pre-meal briefing in order to be abreast of all details as it pertains to the function/event.
• Follow proper etiquette when setting up tables.
• Follow Standard Operating Procedures when carrying Oval and 16” Round trays.
• Follow Standard Operating Procedures when servicing tables.

Guest Relations

• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
• Is readily available and approachable to all guests.
• Interact with guests on a frequent basis to obtain feedback about their experience.
• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
• Is visible in the function area at all times during the function.

Team Interaction

• Encourage and build mutual respect and cooperation among team members.
• Communicate effectively with all property team members.
• Respond in a timely manner to all members of the Management Team.
• Is professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

• Adhere to safety policies and procedures to ensure a safe working environment for all team members.
• Adhere to all company and brand standards.

Qualifications

• High School diploma or equivalent.
• Must have at least 1 year prior banquet service experience in similar size property.
• Able to professionally handle guest complaints.
• Ability to lift up to 30 pounds.
• Ability to stand for long periods of time.
• Able to work effectively and efficiently with all departments.
• Willing to work flexible hours to include weekends, holidays and late nights.
• Maintain a professional appearance at all times.
• Able to multitask and work in a fast paced environment.
• MUST have a passion for providing “excellent” customer service experience.

*And any other job function deemed appropriate by management*

Embark on an exciting hotel career with Atma Hotel Group. Associates at Atma are provided a motivating work environment with generous wages and a wide range of employee benefits. From hotel management jobs to guest-facing jobs interacting with our customers, Atma offers a variety of opportunities for job growth and exciting careers in the hospitality industry.
Although the pandemic challenged Atma Hotels over the last year, putting people first remains our top priority. We invite you to learn more about the measures we’ve taken to prioritize the safety and wellbeing of our associates and customers.
We are always looking for qualified individuals to join our teams. If you are interested in working for Atma, please contact us and be sure to include the type(s) of positions that would fit your qualifications.

Job Type: fulltime, parttime

Education: No education required

Work location: On-site