Banquet Manager

We are currently hiring for a Banquet Manager to join our team at the Minneapolis Marriott West & Courtyard Minneapolis West Hotel Complex located in St. Louis Park, MN. The Banquet Manager is responsible for the overall leadership of the banquet team and operation. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations. Ensures adherence to health regulations and local liquor laws.

• Leads the banquet staff to ensure department operates efficiently and business goals are achieved.
• Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest needs are met.
• Responsible for management of banquet expenses to maximize hotel profitability.
• Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Follows CSM procurement guidelines and applies good business judgment.
• Manages and maintains company assets to stay within budget guidelines.
• Reviews all banquet contracts to ensure accurate banquet billing.
• Accountable for guest satisfaction by ensuring food and beverage service standards are met and guests’ needs are responded to in a timely manner.
• Responsible for driving GSS and ESS results.
• Resolves guests’ complaints in courteous and friendly manner, focuses on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Builds relationships with clients to maximize repeat business.
• Conduct routine inspections of banquet operations to maintain quality food, beverage and kitchen/restaurant standards per CSM, brand, local, state and federal regulations.
• Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
• Responsible for interviewing, hiring, and developing associates.
• Evaluates staff performance and coaches to ensure standards are met.
• Motivates team by setting goals, providing ongoing feedback, and rewarding/recognizing associates.
• Delivers discipline/corrective action and makes termination decisions.
• Responsible for training all associates and ensuring training records are maintained.
• Analyzes quality issues, identifies training needs, and ensures implementation to improve results.
• Utilizes available resources and adheres to CSM's training policies.
• Ensures all company, brand, and department-specific training requirements are met.
• Responsible for effective self/workload management.
• Demonstrates clear written and verbal communication skills.
• Promotes collaboration and positive, professional work environment.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
• Adheres to all CSM Standard Operating Procedures.

Competencies/Skills Required: 2+ years of banquets/catering management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment.

Education: College degree or equivalent experience required. Serve Safe, TIPS or CARE beverage service certification or the ability to obtain certification is required.
Physical Requirements: Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift, and up to 100 pounds on an occasional basis. Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.

Competencies/Skills Preferred: Prefer 2+ years banquets/catering management or supervisor experience in a hotel setting of similar brand or distinction. Prefer banquet experience with venue of similar size, volume, and reputation for focus on client satisfaction.

Job Type: Full-time

Pay: From $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekends as needed

Work Location: In person