Banquet Server

What we are looking for:
WHAT WE ARE LOOKING FOR:
The ideal Banquets Server for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Banquets Department team, as a key service provider to the guests at banquet events. They will be the main team member who interacts with guests and will be critical to the guest experience that Bear Creek is known for.
WHAT WE EXPECT FROM YOU:

• Efficiently complete pre-function side work
• Greet guests as they arrive and assist with seating at tables
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements
• Clear each course following procedures
• Maintain complete knowledge of service requirements for assigned function
• Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
• Knowledge of:
• characteristics/description of wines/champagne ordered
• prices for specified bar selections on cash bars
• station assignment and table set-up
• group name, type of function and expected attendance
• scheduled hours of service
• special requests/arrangements
• order of service, traffic flow in room
• Remove all tabletop items, linen and equipment from the function room as designated by function requirements
• Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Efficiently complete closing side duties
• Adhere to payment, cash handling and credit policies/procedures
• Follow maintenance program and cleaning schedule
• Handle all beverage needs as specified in contract

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

Benefits
Bear Creek offers loads of discounts and privileges for our team members.

• Skiing and snowboarding*
• Free rentals*

• Free lesson*
• Free snow tubing*
• Referral bonus
• Discounted tickets for Bear Creek events
• Free access to Mountain Activity Center activities for team members and 50% off for 4 family members or friends*

• Discounts on items from the Hotel gift shop and Slopeside Sports retail store
• Discounts at the Spa
• Discounts at our Restaurants*
• 1 Employee Benefit Pass to ski and snowboarding at a reduced price
• Discount programs with outside companies

• Hours worked on Company holidays (4 days/year) will be paid double time
• 401(k) program for team members 21 and over

*Some restrictions apply based on availability and season.
Requirements
QUALIFICATIONS:

• Must be at least 18 years of age to serve alcoholic beverages
• 1 year experience as a Restaurant or Banquet food server preferred
• High School Diploma or equivalent preferred
• Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE SKILLS:

• Maintain confidentiality of guest information and pertinent hotel data
• Knowledge of various food service styles (i.e., French service, Russian service, Family style service, Butler style service).
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

PHYSICAL DEMANDS EVIRONMENTAL CONDITIONS:
PHYSICAL DEMANDS
Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Alternate Sit/Stand or Walk at Will: The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
• Climbing Ramps/Stairs: Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
• Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Crouching: Bending body downward and forward by bending legs and spine.
• Far Visual Acuity: Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
• Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
• Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
• Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
  
  • One-on-one (in person)
  • Group or conference (in person)
  • Other sounds
• Kneeling: Bending legs at knees to come to rest on knee(s).
• Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 50 pounds.
• Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Peripheral Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
• Pushing/Pulling: May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
  
  • Pushing - Exerting force upon an object so that the object moves away from the force
  • Pulling - Exerting force upon an object so that the object moves toward the force
• Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
• Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

ENVIRONMENTAL CONDITIONS

• Outdoors: Job requires work outdoors with workers unprotected and exposed to the elements. This does not include the commute to/from work.
• Wetness: Any non-weather-related contact with water or other liquids.
• Proximity to Moving Mechanical Parts: Operation of or proximity to moving materials, mechanical parts, settings, or any moving objects (most commonly moving machinery or equipment) that could cause bodily harm.
• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
• Loud
• Indoor / Office Environment