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SalaryJob Summary: Assists Banquet Management team with various tasks as well as supervising and directing the Banquet Servers to ensure event function meets and exceeds guest expectations, guest satisfaction and Pier Sixty’s standards of quality.
Compensation: $41 per hour
Essential Duties and Responsibilities:
- Attend pre-meal meeting to receive and understand service role during the event
- Demonstrate a strong commitment to teamwork, guest satisfaction and product quality.
- Copy assignment sheets and hand out assignments to each server.
- Prepare sign in sheets and sign in staff
- Confirm bar locations with floor plan, adjusting placement as necessary
- Distribute buffet décor to the stations
- Communicate table changes as needed and assist banquet event manager with any required tasks.
- Monitor and ensure staff are moving and working in order to accomplish set up in the time designated
- Monitor and keep staff organized
- Organize distribution of food to stations
- Monitor hors d’oeuvres distribution
- Coordinate and direct the staff at all times
- Coordinate and direct all side duties
- Coordinate all exit transportation duties
- Assist banquet staff as needed to expedite set up, service and clean up
- Assist bartenders with handling underage and intoxicated guests pursuant to the alcohol service training guideline.
- Anticipate the needs of the guests, and fulfill them before they arise
- Travel, as necessary, to different properties/venues
- Assist coworkers with completion of assignments when needed
- Perform all assigned side work
- Perform any general cleaning tasks
- Keep work area clean and well organized
- Attend and participate in all scheduled meetings and training sessions.
- Perform all reasonable requests by the management team
Required Qualifications, Skills and Abilities
- High school graduate or GED required
- Associate Degree preferred
- Minimum of 3 years banquet server / bartender experience in high volume, upscale catering / fine dining environment is required
- Prior hospitality / events / banquet experience preferred
- Excellent knowledge and skills in all aspects of Banquet Service, such as being knowledgeable of buffet set-up service, bussing techniques, buttlering skills, correct table set, and all steps of service noted in our Banquet Service manual.
- Excellent knowledge of food and beverage and understand high end service techniques.
- Excellent knowledge of set-up, maintaining and servicing of a Banquet Bar
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent organizational skills, ability to multi task and coordinate staff during an event
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Must have a positive attitude about service, teamwork, and motivation to go above and beyond
- Ability to lead by example
- Must have high level of integrity
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Ability to effectively employ problem solving skills
- Ability to read, write, and speak the English language in order to communicate with internal and external guests.
- Ability to handle internal and external customers and effectively problem-solve – some who may require extreme patience
- Ability to memorize and recite menus, items served, and cocktail selection
- Ability to work independently or in a team setting
- Ability to communicate effectively with Team Members, management, clients and vendors if necessary.
- Ability to obtain TIPS Alcohol Service Training, CPR Certification and Food Service Sanitation certificates.
- Able to work flexible schedule in order to accommodate business levels. Inclusive of early mornings and late evenings.
