Address
Form of workJob Description
- Arrive at scheduled start time in appropriate uniform and ready for work.
- Assists the Banquet Manager with supervising banquets and functions within the hotel.
- Trains new employees in service, banquet, and guest service skills
- Ensures all equipment is in meeting rooms and that rooms are set (table, linen, silverware, glassware, food area) according to the banquet event orders.
- Reviews BEO’s for errors and make corrections.
- Ensures that the set-up of the banquet function is completed in a timely manner and team members are assigned to their designated areas.
- Ensures that meeting rooms are clean and maintained.
- Supervises and assists in the cleaning and resetting of banquet room(s); supervise and perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies.
- Conducts pre-function meeting with staff to ensure the proper service and requirements of banquet functions are met.
- Greet, host and respond to requests of the meeting organizer in a friendly and courteous manner
- Consistently inspect the cleanliness of uniforms and appearance standards of all team members, and make corrections as needed.
- Establish and maintain an effective communication and information system through logs, emails, daily and weekly meetings, and open communication with all departments.
- Assist with ordering, inventory, scheduling and other administrative tasks.
- Watch for safety hazards and report them immediately to the appropriate member of management.
- Maintain control of keys issued and return them at the end of each shift.
- Attend all mandatory Department and Hotel meetings.
- Complete all required training within time-frame allotted.
- Act in accordance with fire, health and safety regulations and follow the correct procedures as required.
- Perform other duties as directed, developed or assigned.
- Minimum 18 years of age
- US work authorization required
- Must meet grooming standards
- Minimum of one-year banquet experience in a supervisory role
- Previous hotel/resort experience (preferred)
- Complete knowledge of banquet preparations, service standards, and service etiquette
- Knowledge of appropriate table settings and flatware
- Must be able to read & execute a BEO
- Able to work as part of a team
- Able to work with little or no supervision
- Able to prioritize, organize and follow-up
- Strong attention to detail and able to make concise decisions
- Able to effectively communicate in English, in both written and verbal forms
- Ability to write routine reports and correspondence
- Able to demonstrate high energy, and strong enthusiasm for customer service
- Able to work on your feet for extended periods of time
- Able to lift and carry up to 50 pounds
- Willingness to work varied shifts, including weekends and holidays
