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Form of workJob Description
We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.
Your mission:
Should you choose to accept it…
Break the “Banquet” cliché. Delightfully deliver positive experiences for the guests through your food and beverage knowledge with attention to the event details while bringing personality and passion to all event venues. Under the orchestration of the Banquet Captain, this position thrives on taking ownership of responsibilities while being able to preserve a positive approach that contributes to the team environment.
If you consider yourself a professional mixologist and have a passion for making people happy with your bartending skills and honorary degree in psychology, then this job is surely for you! If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!
The Nitty-Gritty:
What exactly you will be doing…
In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:
- LOVE people and have a passion for serving others and the community
- Cleanliness is the closest thing to happiness and happiness looks like a clean, hygienic and organized work environment that includes organized glassware, tidy beverage bottles, etc. and well maintained service areas/halls
- Stock bar space according to the event details
- Deliver flawless guest service that flows efficiently, energetically, and with personality even through busy/hectic periods…precisely!
- Describe beverages to guests and creatively be able to tell their story
- Assist guests and greet in a kind and courteous manner
- Strong floor presence
What qualities are we looking for?
You got skills? If you are able to perform the following, then you have come to the right place…
- Great team player with the ability create excellent working relationships across the group.
- Ability to anticipate needs and over deliver wherever possible
- Enthusiastic, passionate, able to enthuse and motivate others
- Lift and carry 40-50 lbs, carry and balance plates and glassware, carry kegs, wine and beer cases as necessary
- Push items 50-100 lbs like carts, hot boxes, Queen Mary’s, etc.
- Stand for periods of 8-10 hours and climb steps
- Flexibility and mobility to bend and squat in tight work spaces
- Must enjoy being around and working with people
- Multitasking is the new normal with attention to the little details
- Work with others like a rock star, while keeping the guests and teammates the focus
- Communicate clearly and follow instruction in verbal and written English both with teammates and guests
- Comply with all safety and health department procedures, as well as, all state and federal laws
- Maintain a neat, clean and well-groomed appearance per hotel standards
- Adhere to hotel policies including but not limited to attendance, safety, behavior
Background must-have:
- Current, legal and unrestricted ability to work in the USA.
- High school or equivalent education required
- Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months
- 1-2 years’ experience in a full service hospitality establishment preferred
- Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
