Banking Customer Service Representative

Join Our Team

Are you passionate about delivering top-notch Customer Service while embracing the flexibility of remote work? Look no further! We're seeking dynamic individuals to join one of the largest residential mortgage servicers in the nation!

We're interviewing and hiring right now, so don't wait. Apply today! THESE POSITIONS WILL FILL FAST.

This position is ideal for those interested in joining a highly collaborative environment that fosters employee growth.

In this role, you will be responsible for supporting inbound contacts from current and prospective Banking Customers. Through these engagements, you will create detailed documentation to ensure inquiries are resolved in an accurate and timely manner.

Responsibilities

• Answer inbound telephone calls from lending customers regarding questions and issues on their loans (e.g. payment information, online support, payment options, document questions)
• Be an advocate for our customers, supporting all requests for research, documentation and coordinating positive outcomes by partnering with internal business groups
• Cross-sell basic products and services
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality

Requirements

• High School Diploma
• MUST HAVE 2+ years of contact center experience and/or comparable Banking experience
• A passion for Customer Service with excellent communication and program solving skills
• Strong technical knowledge and adapt in navigating multiple programs and applications simultaneously
• Intermediate knowledge of MS Office Suite
• A proven track record of thriving in a fast-paced customer facing environment
• Ability and willingness to work the varying shifts including evenings and weekends

Pay: $18.50 - $20.50 / Bilingual Spanish Pay: $19.50 - $21.50 (based on experience)

Training: Mon-Fri, 8:30am to 5pm EST for 3 weeks
Post Training Shifts: The Call Center is open 7 days a week - Shifts are between the hours of 8am-10pm EST (Monday-Friday) and 8am-5pm EST (Saturday and Sunday)

FOR IMMEDIATE CONSIDERATION, EMAIL A CURRENT RESUME TO ambar.mcculloch@randstadusa.com