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Why USAA?
Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special
The Opportunity
As a dedicated Bank Business Process Consultant, Mid-Level you will apply knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and sees opportunities, within the Bank. Implements to and leads all aspects of the development of Business Process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ improvements to drive the efficient operation.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Tampa, FL. Relocation assistance is not available for this position.
What you'll do:
- Engages in the implementation of process initiatives that support the bank's strategic roadmap.
- Develops customer specific Business Process improvements for the Bank that aligns business results, bank strategy and risk management framework.
- Applies knowledge of the Bank operations models and aligns business result processes and capabilities with business needs.
- Provides consultation, solutions, and organizational change to the business on risk management processes by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.
- Develops communication and organizational change plans for customers and internal team members.
- Ensures alignment between internal partners and customers across assigned Business Process projects and services using proactive communication and engagement strategies.
- Uses reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and advise key team members.
- Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor's Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4 years of experience in Business Process consulting, process design and/or program/project management experience.
- Proficient knowledge of bank products and processes.
- Experience in implementing and sustaining change/improvements.
- Experience in applying quality management, process improvement, and using process improvement tools and methodologies.
- Experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
What sets you apart:
- US military experience through military service or a military spouse/domestic partner.
- 2 years' experience with Credit Card Payments Dispute processing.
- 2 years' experience with Deposits Dispute processing.
- Knowledge of Credit Card Transaction processing systems (Fiserv).
- Knowledge of Deposit processing systems (Fidelity).
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $141,830.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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