Back Office Assistant

Elixir: A Wellness Collective is an integrative healthcare clinic in Bend, OR. Each practitioner at Elixir is experienced in their respective field and understands when incorporating naturopathic care, functional and integrative medicine, acupuncture, chiropractic care, health coaching, or massage therapy can be helpful in allowing a person reach their health goals in a more efficient way. We work to see all the pieces to each individual health puzzle and utilize the care that will be the most effective in addressing the root cause of illness. Elixir strives to maintain a respectful, organized, and collaborative environment for all staff.

This position is for a part-time staff member and would average 20 hours a week. The schedule will be primarily Monday/Wednesday/Friday from 9a-1pm (Monday/Wednesday can be occasionally remote) and Tuesday/Thursday from 1-5pm. There is some scheduling flexibility that can be discussed with the selected candidate. This position is detail oriented and will primarily be focused on benefits screening and pre-authorizations in partnership with our biller, accounting, credentialing, front office coverage when needed, and portal screening. It would be perfect for someone who values doing meaningful work and being part of a team with amazing staff and practitioners. We value positivity, creative problem solving, self-motivation, professionalism, and attention to detail. The people who are most successful at Elixir are respectful, open and willing to absorb knowledge, curious, and take initiative.

Responsibilities include, but are not limited to:

• Coverage of front office duties to schedule patients, check in/out, and answer communications as needed.
• Assist providers with referrals, medical necessity letters, and other needed documentation.
• Collaborate with the clinical director on accounting duties and credentialing.
• Work with the billing team to screen for patient insurance benefits and pre-authorizations.
• Assist with portal message screening and response.
• Collaborate with other office staff to promote a positive and efficient work environment.
• Adhere to all relevant legal and ethical guidelines in healthcare administration.

Requirements:

• Detailed oriented and proactive
• Professional and kind
• Personable and confident
• Skilled in conflict management and problem solving
• Able to multitask efficiently while maintaining a calm demeanor
• Experience using Apple computers
• Experience in accounting and patient/customer relations

Preferences:

• EMR knowledge
• Prior experience working with insurance companies
• Familiarity with Google Drive

What Elixir can bring to you:

• A supportive team environment
• Paid time off
• Short term disability option
• Employee discount on supplements and select health services
• Major holidays off

If this position seems like a good fit please send a cover letter and resume with references.

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Bend, OR 97701