Address
Form of workAbout Us:
At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose:
Under direction, this position is responsible for the collection of delinquent balances of customers within a predetermined business segment aligned to a geographic location.
Key Job Activities:
Education:
Required Education: in High School or Equivalent
Experience:
Benefits:
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose:
Under direction, this position is responsible for the collection of delinquent balances of customers within a predetermined business segment aligned to a geographic location.
Key Job Activities:
- Initiates correspondence (verbal or written) to customers and field sales to enhance corporate cash flow. Ensures that the departmental Days Sales outstanding (DSO) goal is achieved. Presents a positive and service oriented attitude to internal and external customers to maintain and improve customer relationships.
- Recommends efficiencies regarding departmental procedures and customer payment patterns ensuring they are appropriate to departmental goals and objective attainment.
- Analyzes Portfolios, identify customers that require placement with third party collections, bankruptcy processes, submits credits and rebills, manual billing, and write-off preparation. Customers are only placed with external agency once internal efforts have been exhausted.
- Evaluates account status to initiate credit suspension and pursues action with customer and sales force to ensure payment. Will appraise situation once resolved to potentially reinstate credit terms.
- Identifies causes for customer deductions, recommends operational changes that reduce/eliminate reoccurring deductions.
- Secures proof of delivery in order to substantiate services were rendered.
- Provides training and mentoring capabilities to new hires. Will serve as a role model to internal and external customers to display professionalism and a Stericycle "can do" attitude.
- Performs other related duties as required or requested.
Education:
Required Education: in High School or Equivalent
Experience:
- Must have 2+ years of Business to Business (B2B) collection experience
- Must have intermediate Excel skills (Pivot tables, V-look up), SQL skills desired
- Must have good written and verbal communication
- Experience with SAP is preferred
Benefits:
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
