Avp, Regional Relationship Banking Officer

People Drive Our Success
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
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GENERAL SUMMARY
Travel to various branches within assigned region to primarily manage customer portfolio of Retail branch customers (consumer & business) and business development activities that generates and solicits new business. Additional responsibilities include opening accounts, deepening customer relationships by cross selling bank products/services and referring customers to other areas of the bank as appropriate. As backup, provides operational support while delivering exceptional customer service. Following regulations and bank security procedures to protect customers as well as minimize risk to the bank.
ESSENTIAL FUNCTIONS

• Proactively solicit new business relationships through calling efforts on prospects, developing new sales leads, and pursuing new business opportunities.
• Actively engage in networking opportunities/events to identify prospective new clients.
• Build rapport and maintain/expand branch relationships with active customer portfolio management.
• Identify opportunities to cross-sell bank products and services to ensure customers' financial goals are met. Originate and process Mortgage Loans as needed.
• Proactively support branch new business promotions.
• Independently perform all aspects of new account opening procedures for all bank products/services.
• Answer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution.
• Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes.
• Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.
• Ensure customer satisfaction and resolve escalated issues with banking products or services. Ensure great customer experience ratings.
• Maintain open communication with Bank sales personnel such as Financial Advisors, Commercial Lenders, Cash Management, etc.
• Achieve assigned sales goals in areas of Loans, Deposits, and Fee Income.
• Represent the Bank in civic/community affairs, as appropriate.
• Maintain confidentiality of customer information as well as Bank proprietary information.
• Understand daily branch operational tasks and assist in branch operations as needed.
• Help keep and control branch operating losses to a minimum.
• Reduce new account opening errors and improve branch CDD EDD Quality.
• Provide training and mentoring to other members of the team.

QUALIFICATIONS

• College degree in business, accounting or finance preferred, but not required.
• Minimum 5 years of retail banking experience with an emphasis on sales and business development a plus.
• Thorough knowledge of Bank products and services.
• Must be knowledgeable of and adhere to regulations and policies affecting new account processing.
• Recommended to obtain MLO (Mortgage Loan Originator) status to originate mortgage loans.
• PC literate and typing proficient. Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint, and Outlook a plus.
• Detail-oriented and organized - can multi-task, work well under pressure and follow through on commitments.
• Excellent interpersonal, listening, and communication skills - can make personal connections, engage, and educate the customer, ask open-ended questions, listen to establish trust, and build lasting relationships.
• Demonstrated ability to assess customer needs, provide appropriate solutions or recommendations, and optimize sales opportunities to new and existing customers.
• Demonstrated ability to apply strong critical thinking and problem-solving skills to a variety of situations and create action plans.
• Ability to work independently and as part of a team.
• Ability to give and receive feedback to improve skills and job knowledge.
• Able to work weekends and extended hours as required to meet business demands.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• Able and willing to commute as required for business needs.
• A willingness to travel within a 30-50-mile radius to multiple locations as business needs arise.

OTHER DETAILS
$26.44 - $40.87 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the EEO is the Law poster in English. Poster- English
Click here to view the EEO is the Law supplement in English.Supplement- English
Clic aquí para ver la EEO es la Ley póster en español. Poster- Spanish
Clic aquí para ver la EEO es la Ley suplemento en español.Supplement- Spanish
点击这里查看EEO是法律海报的中文Poster- Chinese
点击这里查看EEO是法律和补充條例的中文"Supplement- Chinese
Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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