AV Technology Operations Support Engineer

Job Title:AV Technology Operations Support Engineer
Job Function: This role is a hands-on technical position, responsible for Operations of Audio/Visual and IT systems.
Job Type: Full Time Perm Employment
Location: Onsite Midtown Manhattan
About RCM:
RCM Life Sciences & IT is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad
geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.
Summary

• This role is a hands-on technical position, responsible for Operations of Audio/Visual and IT systems.

Key Responsibilities

• Configure and operate state-of-the-art Audio/Visual systems integrated with audio/video conferencing, projection, audio, video recording, playback, and remote-control devices.
• Collaborate with other technology and operational teams to ensure smooth operation and high technology uptime.
• Participate in Audio/Visual projects for new developments and retrofits.
• Provide expert guidance to Audio/Visual designs and configurations received from other parties.
• Advanced ability to troubleshoot Audio/Visual systems.
• Ability to support conference room technologies.
• Set up and support Live Events and Live Streaming.
• Ability to conduct basic Telecommunication and Networking Support/Troubleshooting.
• Ability to support endpoint technologies such as Windows & MacOS computers, Point-of-Sale devices, Printers, Scanners, etc.
• Ability to implement and operate monitoring of A/V & IT infrastructure systems.
• Maintain ongoing training and certification in Audio/Visual technologies e.g., Crestron.
• Directly interface with external guests, internal departments, senior management, and C-level executives.

Skills and Qualifications
Communication Skills

• Must demonstrate strong verbal and written communication skills.

Technology Skills

• Basic technology troubleshooting skills
• Knowledgeable in the following:
  • Audio/Visual technologies, Video Conferencing (Zoom, Teams, etc.)
  • Audio Conferencing, Digital Signage, AV over IP (Crestron, Extron, Netgear, etc.)
  • BrightSign, QSC Q-SYS, Projection (Barco, Client, etc.)
  • Audio (Shure, Dante, etc.)
  • Lighting (Lutron)
  • IP Telephony, LAN/WAN and Wi-Fi networking
  • Endpoint support of PC, MacOS and peripherals

Preferred Qualifications

• An ideal candidate would also have one or more of the following qualifications, or equivalent skills:
  • Audio/Visual Certification(s) e.g., AVIXA CTS, CTS-D or CTS-I, Crestron programming and certification,
  • CompTIA A+ / Network+ / Security+ certification

Education and Experience

• Bachelor's degree (BA/BS) from four-year college or university in Information Systems or Computer Science.
• 3 - 5 years of hands-on and supervisory experience in Audio/Visual and networking technologies.

Equal Opportunity Statement
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Disclaimer
This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
RCMTechnologies, (USA) Inc. is an Equal Opportunity Employer M/F/D/V. RCM encourages applicants of all ages.
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