Av Support Engineer Tier Iii

At Continuant, we're reshaping the landscape of Unified Communications (UC) and Audio-Video (AV) for enterprise operators. Your mission, should you choose to accept it, is to help organizations across the globe stay confidently connected with world-class technology and services.
 

Here, you'll be part of an elite team of innovators and problem-solvers, dedicated to transforming our customers' future visions into reality. We offer not only jobs, but fulfilling careers, where your contributions can lead to tangible rewards and advancements. You'll have the opportunity to make a real impact in the world of communications, utilizing your skills and ambition to drive progress. 

We have a fantastic opportunity available for an experienced AV Engineer to join our team as a Tier III AV Resolver Engineer. The primary responsibility will be providing remote escalation support for field resources to troubleshoot and resolve various issues that occur in our customer's Crestron and Cisco AV environment along with supporting rolling technology updates and upgrades.

Responsibilities:

• Act as a point of escalation for maintenance, troubleshooting, repair, configuration, and installation of AV systems and equipment
• Interface with Continuant project and service teams, and directly with the customer to provide resolutions for highly complex systems
• Perform remote troubleshooting of AV networks
• Train and grow Tier I and Tier II AV Engineers
• Support Ops leadership in developing AV support best practices
• Assisting installation teams on-site with commissioning during new installs
• Assist with preventive maintenance, managed services, and upgrades of customer's systems
• Assist with AV Design tasks and pre-sales activities as workload allows
• Communication to the Project Manager or Account Manager for internal awareness of issues

Qualifications:

• Minimum 10 years AV industry experience
• Experienced with Crestron and control systems
• Highly proficient in troubleshooting and problem-solving Cisco and Crestron AV infrastructure
• Deep understanding of IT systems, architecture, and networking protocol for AV
• Experience with DSP systems such as QSC, BiAmp, BSS or similar
• Demonstrated knowledge and proficiency with system commissioning
• CTS-I certification strongly preferred
• Solid verbal and written communication skills
• Perform well under pressure
• Knowledge of Event Management and use of ISTM such as ServiceNow is strongly preferred
• Travel up to 30% annually

Benefits:

Medical ($0 premium), Dental, Vision Benefits
Fitness Fund Reimbursement Program for gym memberships and massages
Matching 401(K) Program; 100% Match
Generous PTO program; Paid Holidays
Commuting benefits for in office positions
Annual Portfolio Bonus

Learn more at www.continuant.com/careers.

Continuant is an Equal Opportunity Employer. We take pride in having a dynamic, diverse workforce. Continuant is a Drug Free Work Environment. Drug test and criminal background check are required at the time of employment. Any candidate that tests positive for marijuana or ANY controlled substance and/or alcohol during a pre-employment drug/alcohol screening will not be eligible for hire.