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Form of workJob Description
Provides technical and operational support of Audio Visual technologies such as: Video Teleconferencing (Polycom, Cisco); Crestron / AMX; Audio DSP (Biamp, QSC, Symetrix); Dante; Extron; Barco / Planar; Pro-jection Devices; Video Wall Display Systems; Digital Signage Systems; Wireless Microphones; PTZ Cameras (Sony, Vaddio, Cisco); Zoom / Microsoft Teams
RESPONSIBILITES
• Providing a High Level of Customer Support, including onsite as well as phone and remote support.
• Developing an ongoing customer relationship, resulting in future customer loyalty.
• Completing Preventative Maintenance visits to ensure all customer rooms and systems are oper-ating in an optimum fashion.
• Troubleshooting system issues to determine and find resolutions, or appropriate usage.
• Adjusting Digital Signal Processor configuration files as needed.
• Making minor code updates to Crestron SIMPL code, and working with a programmer for more com-plex program adjustments.
• Handling high level Audio Visual issues on complicated installed systems.
• Working with manufacturers for equipment servicing (technical support, securing return authoriza-tions, completing repair functions required to resolve customer issues).
• Assembling reports and in-house paperwork as a means to document customer interactions and im-prove company efficiency.
• Providing operational support for customer meetings and events as required.
REQUIREMENTS
• Two-year diploma from a Technical School, or equivalent experience. CTS certification from ICIA or other manufacturer-based certifications a plus (Crestron, QSC, Biamp, AMX, ClearOne, Extron, Pla-nar, RGB Spectrum, Polycom, Tandberg, etc.)
• 3 + years of experience with audio-visual, corporate video, or other related systems.
• Strong attention to detail
• Strong communication skills
• Must possess a valid driver’s license with safe driving record
• Extensive network and pc setup capabilities
• Must be able to climb ladders and scaffolding
• Must be able to lift in excess of 50 pounds
• Must be able to work in high places, as well as small cramped places
• Highly self-motivated and directed
• Typing skills and strong written and verbal communication
