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Form of workJob Description
The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.
Responsibilities
Conduct pre-delivery inspections on new vehicles, using a documented process, checklist, and guidelines
Document results (pass/fail)of pre-delivery inspections and communicate results to team members/supervisor
Follow Rivian repair procedures with efficiency without compromising quality and safety
Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
Assist and support vehicle repairs in a setting outside of a service center
Conduct road tests on vehicles to ensure quality of the repair
Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
Stay up to date with technical skills and required training
Support campaigns and containment initiatives
Maintain and process accurate expense reporting as needed
Establish peer relationships and work under the mentorship of a senior technician
Maintain high quality work and efficiency while working with little supervision
Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
Provide service support to the field to support the Service organization
Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment
Qualifications
Level 1 Technician: Less than 2 years of experience in a directly related trade (tire shop for example, motorcycle repair shop, but not cashier); no automotive specific training required
Level 2 Technician: 2-4 years of experience in an automotive specific environment with exposure to various repairs (usually an independent shop, or dealership -not only oil changes, or tires); automotive training preferred
Level 3 Technician: 5+ years of automotive experience, EV experience preferred
HS Diploma or GED preferred
Graduated from an accredited automotive repair school preferred
One year experience working in an automotive repair shop preferred
Proficient in using hand tools and power tools
Ability to drive non-commercial truck and trailer preferred
Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
Must possess a valid driver’s license, and maintain a clean driving record
Experience using a work order management system including repair documentation
Experience working in start-up environments preferred
Exhibits patience and eagerness to learn
Strong organizational and time management skills along with attention to detail
Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
Minimum age of 21
No driving related suspensions or revocation of Driver License (within a 3-5year period)
Ability to read and speak fluent English
Ability to properly document repairs completed and in process
The strength and success of Kett clearly comes from the people behind the organization. Our workforce is comprised of dedicated, talented and hard working individuals with years of industry experience.
If you have an interest in automotive technology industry, a passion for excellence and a desire to exceed expectations then, we want you on are our team!
