Jaffarian Volvo/Toyota is seeking an experienced Service Manager to join our team! We offer a performance-based environment, a team-oriented culture, excellent compensation packages, a large and constantly growing customer base, highly productive technicians and a promote from within culture. We are a family-owned company that truly values and rewards our team. Jaffarian Volvo/Toyota is New England’s Oldest Toyota Dealer, the same family now four generations strong, and now under all new management. Join the Jaffarian Family!
Potential to earn $100K++ DOE
Up to a $25k sign-on bonus, DOE Apply for details
What we offer
Engaged knowledgeable management
Air Conditioned Shop
Dedicated service BDC, our phones get answered!
Top performing CSI
Loyal customer base
Medical Insurance
Dental Insurance
Prescription Insurance
Long Term Disability Insurance
Short Term Disability Insurance
Vision Insurance
Life Insurance
Paid Holidays
Paid Vacations
Paid Training
Flexible schedules
Responsibilities
Assist customers in servicing, repairing and explaining each service needed
Understand customer; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
A minimum of 3 years of experience as a Service Manager
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.