Automotive Service Advisor/Writer

All Star Honda in Abilene, TX is seeking a full-time Service Advisor; this individual will have frequent interaction with our service customers and must be a good communicator. Maintaining a high customer satisfaction index is a top priority in this position. All Star offers competitive pay, with health benefits and 401K.

Job Description:

• Greet customers and assist them with any inquiries they may have.
• Perform vehicle walk around and documentation of customer concerns to enable the technicians to properly diagnose and service the vehicle.
• Prioritize required services, and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service considerations.
• Keep customer informed on completion times, service expenses, and possible changes.
• Remaining involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationships with customers.
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
• Ensure customer has a positive dealership experience.

Job Requirements:

As an Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:

• Experience in the automotive industry- specifically service
• Working knowledge of DMS (Dealership Management Systems)
• Computer proficiency
• Be team oriented, flexible and focused on maintaining a high level of customer service
• Must be willing to submit to a background check and DMV screen
• Valid driver’s license

Job Type: Full-time

Pay: From $36,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Day range:

• Weekends as needed

Shift:

• 10 hour shift

Experience:

• Service Writer: 1 year (Required)

Work Location: In person