Automotive Service Advisor - Sterling Mccall Ford

Overview:
SALARY + BONUS OPPORTUNITY

As one of Houston’s fastest growing Ford dealerships we need to add a Service Advisor to ensure that our clients can continue to receive the world-class service experience that they have come to expect from Sterling McCall Ford. We are seeking passionate team members who are customer-centric and driven to be at the pinnacle of their field.

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WHY YOU SHOULD APPLY:*

• Support from the Leadership team to reach your full potential
• Strong core values toward team members, clients, and our community
• Enjoyable team atmosphere
• Comprehensive training through the Group 1 Service Advisor University
• Management opportunities
• Competitive salary based + bonus pay plan
• 401k plan with company match
• Employee Stock Purchase Plan
• We contribute to your optional HSA – Health Saving Account
• We provide no-cost short-term and life insurance
• Paid time off
• Health, Dental, and Vision Insurance
• Employee discounts on vehicles, parts, and service work
• Drug-free work environment

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QUALIFICATIONS*:

• Ability to effectively collaborate with others as a team
• Ability to organize and prioritize work with changing time constraints
• Strong organization skills
• Ability to perform in a calm manner when under pressure
• Ability to effectively establish rapport
• Ability to present information and respond to questions from leadership, team members, and clients
• Ability to solve practical problems
• Excellent oral communication skills
• Either previous experience in an Automotive Service facility or extensive client service experience with at least a basic understanding of Automotive Service and/or repairs
• Exceptional customer service skills
• Strong computer skills
• Bilingual (English/Spanish) a huge plus

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JOB DESCRIPTION:* Service Advisor

The successful candidate will be a highly motivated and organized individual with a strong ability to provide exceptional client interactions. They will be able to work well in a family atmosphere and will take great pride in producing outstanding results with unparalleled quality and a sense of urgency.

• Acknowledge clients in a timely and friendly fashion
• Work with clients to determine the primary concerns and required preventive maintenance services
• Check vehicle history and Oasis report for open recalls and previously recommended but declined services
• Generate repair orders with accurate and detailed information
• Create concern lines using the customers verbiage and as much detail about the concern as possible to aid the technician in an efficient and accurate diagnosis
• Perform a walk-around inspection with the client of their vehicle and document any preexisting damage with photographs
• Set mutually agreeable expectations with the client for the length of time for follow up and/or completion
• Promptly contact clients with the technician’s findings
• Provide follow up with the status of the vehicle with clients
• Follow all company and manufacturer policies and procedures
• Handle incoming phone calls promptly and courteously
• Maintain Ford training certifications
• Book completed repairs
• Understand and apply factory and aftermarket warranties
• Collect all payments due prior to releasing the vehicle
• Ensure completed vehicles are picked up promptly
• Arrange for pick up and deliver of vehicles
• Provide courteous, polite, and professional service with a smile
• Maintain a clean and organized work area
• List is not exhaustive, other duties as assigned by leadership as necessary

THE COMPANY:

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. Our focus is on providing a family atmosphere where our employees, clients, and community can thrive. We aim to maintain a great place to work, learn and grow. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect – now might be a time for you to accelerate your career as part of the best company in the automotive retail industry. Apply today or refer a friend!

• Advancement opportunities
• Financial investment in future growth and facilities
• Transparency with employees and management
• Freedom to make decisions
• We believe in a work-life balance

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THE LOCATION:*

Sterling McCall Ford is located on the Southwest Freeway near Hillcroft, conveniently located near Sugar Land, Downtown Houston, and Katy.

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\*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment\*_
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Group 1 Automotive is an Equal Employment Opportunity Employer

Job Type: Full-time