Automotive Service Advisor

Modern Nissan of Concord has a career opportunity for an Automotive Service Advisor. Come join the team of talented service professionals at Modern Nissan of Concord. Responsibilities for this position include:

• Greet customers in a timely, friendly manner
• Advise customers on the care of their vehicle and the value of maintaining the vehicle according to manufacturer’s specifications
• Provide a complete and accurate written cost estimate for labor and parts
• Handle telephone inquiries regarding appointments and work in process
• Maintain high customer satisfaction standards

Qualifications:

• 2+ years’ experience in an Automotive Service dealership preferred
• Exceptional customer service skills
• Outstanding organizational and follow up skills
• Excellent written and verbal communication skills
• Ability to occasionally to lift up to 70 lbs.

Modern Nissan of Concord is a part of Modern Automotive Network. Since 1933, Modern Automotive Network has been distinguished from its competitors by setting trends with innovative facilities, diversity of brands, and providing world-class customer service. Modern, a fourth generation family-owned business, has a strong reputation of treating customers with respect, doing the right thing every day, and giving customers the best value for their money.

Modern offers a professional work environment and a competitive compensation and benefit package, which includes:

• Healthcare benefits: medical, dental, vision, flexible spending account, voluntary life insurance, disability, accident, and specified disease insurance
• 401K eligibility after one year of service
• Paid holidays and Paid Time Off

Make your next career move with Modern. At Modern, no matter how things change, our commitment to our employees and customers stays the same.

Modern Nissan of Concord is an Equal Opportunity Employer and Drug-free Workplace Employer.

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest

• Thought Provoking: Capable of making others think deeply on a subject
• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Financial: Inspired to perform well by monetary reimbursement
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization