Address
Form of work
SalaryResponsibilities include but are not limited to:
- Greet and welcome guests in a friendly and professional manner.
- Check guests in and out and record vehicle information, ensuring accuracy of information. Record the customer's service needs.
- Answer phone calls and respond to customer inquiries or requests. Schedule work in the operating system on the calendar. Create quotes for work required and order parts accordingly.
- Receive and sign for part deliveries where necessary and provide payment to the vendors. File documents in proper location.
- Handle customer complaints or concerns with patience and professionalism
- Process payments and maintain accurate records of transactions
- Maintain a clean and organized Front Desk area
Requirements:
- Previous experience as a Front Desk Agent or Service Advisor in a customer service role preferred. Some automotive knowledge or the aptitude and desire to learn.
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Proficient in using computer systems and software, including ShopBoss and Quickbooks.
- Cash handling experience is a plus
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $36,344.48 - $43,769.70 per year
Benefits:
- 401(k)
- Employee discount
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Charlotte, NC 28214 (Required)
Work Location: In person
