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SalaryTed Russell Ford Lincoln on Kingston Pike is seeking an experienced senior-level Service Advisor! Arrange a confidential interview today!
**Sign On Bonus Available**
Are you ready to write service for a shop that is run like a well-oiled machine?
Do you possess natural leadership qualities?
We're breaking records monthly, and we need your help! Apply confidentially to this position for immediate consideration. We are looking for someone with the organizational skills needed to keep customers informed regarding customer repairs, even when things are very busy! Customer Service is our #1 Priority -- always treat our service customers like we would want our family to be treated. Pay is based on experience and performance.
Relevant Skills & Requirements:
- Previous Service Advisor Experience (1 year minimum)
- Dealership Experienced Preferred
- Previous Dealership Experience (2 years minimum)
- Track record of excellent Customer Service Index Scores
- Experience using Reynolds & Reynolds DMS
- Ability to pass a routine background check and drug urinalysis, in accordance with legal guidelines
- At Least 18 Years Old.
Responsibilities include but are not limited to:
- Work in tandem with our Service BDC to schedule appointments for routine maintenance, repairs, recalls, and diagnostic inspections -- including ordering Special Order Parts when needed
- Keep customers up-to-date on the progress of their service throughout the process, and follow up afterwards to ensure satisfaction
- Maintain an excellent Custom Service Index score
- Educate & encourage customers about recommended services at each visit
- Ensure all details on services rendered and costs are related to customers and processing their payments
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Day range:
- Weekends as needed
Shift:
- 8 hour shift
Experience:
- Service Advisor: 1 year (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
