Automotive Service Advisor

Experienced Service Advisor or Sales Professional

Are you outgoing and love to build long-term relationships with your clients, based on trust and communication? Would you like to have the confidence that you are working with some of the best technicians in the industry, who are provided with the computers, tools, and training to do the job right? Backed by the best warranty? And a team surrounding one another to support everyone’s success? You must want to learn and improve every day. And you can’t be afraid to tell clients what is wrong with their car or what it is going to cost to fix it the right way.

What We Offer:

· Equipped with factory computers and specialty tools to perform dealer-level repairs

· No Saturdays! Monday - Friday

· 401K with Company Match up to 4%

· Paid Holidays

· Paid Time Off from the start

· Paid Training

· Red Wing Shoe program ($250 a year)

· Health Insurance – Company pays 50% of premium

· Dental, Vision, Short Term/Long Term Disability & Life Insurance

Role and Responsibilities:

· Be a professional communicator, with clients and with team members.

· We take care of PEOPLE, not just their cars.

· The upbeat face of the company that checks in clients, resells job once picking vehicle up, and takes payments when needed.

· Making sure phone presence is positive and professional.

· Set up appointments and schedule them accordingly.

· Ask questions to help understand client issues and pass along critical details to our team.

· Assist in assigning workload and monitor status of work orders.

· Estimate and sell work orders provided by our technicians.

· Ensure we are getting good inspections on all vehicles to make sure we are taking care of our clients and not missing anything needed.

· Address clients concerns or complaints if they happen and make sure we get a positive resolution, involve the store manager as needed.

· Assist in keeping technicians on track and productive, maximizing their efficiencies.

· Ensure proper information is getting onto work orders including customer information, emails, notes, parts, labor, sublet etc.

· Making sure we are opening our store on time and that closing procedures are followed.

· Help keep the client lounge and office in a clean and pleasant environment for our clients.

· Eventually lead morning huddle with Technicians discussing the days schedule.

· Build & maintain the culture of a clean, safe, and positive work environment.

Requirements:

· Pervious Service Advisor Experience or equivalent Sales experience.

· Willingness to train and learn

· Ability to communicate well and be an active listener

· Ability to travel twice a year for training

· Ability to multitask

· Ability to concentrate and accomplish tasks despite interruptions

· Must be willing to submit to a background check & drug screen

· Must have a clean driving record and be insurable by our insurance company