Automotive Customer Service Representative / Guest Relations

Job Overview:
As an Automotive Customer Service Representative / Service Advisor with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, and because of these reasons, you play a large role in building relationships with our customers.
Responsibilities include, but are not limited to:

• Greet every customer that enters our facility with hospitality
• Check customers in and out
• Answer phone calls and schedule appointments
• Providing safe shuttle service for our valued guests
• Assisting the shop with receiving, processing, incoming and outgoing parts, and other errands as needed
• Keep the facility clean and organized
• Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork
• Serve as a community ambassador for the store by creating authentic relationships and partnerships
• Follow all safety policies and procedures
• Other duties as assigned

Qualifications:

• Proven successful Customer Service experience is required; driven to serve others
• Must have strong interpersonal skills to effectively communicate with our staff, vendors, and customers
• Valid state driver's license
• Meet required insurance driving record parameters
• Enjoy a fast-paced environment and a Team mentality (we work hard but like to have fun doing it)!
• Proficient with Microsoft Office Suite or related software

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk, and hear
• The employee is occasionally required to balance, stoop, kneel, and/or crouch
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
• Being dependable for a position that is Monday through Friday 7:00 a.m. – 6:00 p.m.

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 250+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.

Job Type: Full-time

Pay: Up to $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

People with a criminal record are encouraged to apply

Work Location: In person