Automotive Care Center Team Lead

Maintains merchandise presentation in the Tire Lube Express (TLE) service area by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Maintains the Tire Lube Express (TLE) service area in accordance with company policies and procedures by properly maintaining equipment per company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging and organizing merchandise supplies, identifying shrink and damages, and ensuring a safe work environment.

Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.

Receives and stocks merchandise/supplies from distribution centers and suppliers throughout the facility and organizes and maintains facility by following company procedures, utilizing equipment appropriately, merchandising, and completing and retaining required paperwork, logs, and other documentation.

Provides Tire and Lube Express (TLE) products and services to customers by identifying customer needs, explaining TLE products and services, processing and performing customer service requests per company policies/procedures and timelines. Operating and maintaining service area equipment, monitoring the TLE for environmental, disposal and OSHA compliance and ensuring customer safety and satisfaction.

Provides assistance to customers in the TLE service area by greeting customers, creating service orders per company policies and procedures, staging customer vehicles and assisting with workflow as necessary.

Supervises associates in the TLE service area by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, job shadowing, technician certification and evaluation of associates.

Reviews and reacts to daily/weekly reports including Bay System Summary reports, service orders, markup/markdowns, procedure checklists, equipment checklists, and compliance checklists etc.

Job Type: Full-time

Pay: $15.00 - $23.80 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Ability to Relocate:

• Sterling Heights, MI 48314: Relocate before starting work (Required)

Work Location: In person