Auto Dealership Call Center Representative

Responsibilities: - Answer incoming calls and respond to customer inquiries - Make outbound calls to potential customers - Provide information about products and services - Take orders, determine charges, and oversee billing or payments - Review or make changes to customer accounts - Handle customer complaints or concerns - Utilize phone etiquette to provide excellent customer service - Perform data entry to update customer records - Analyze customer needs and recommend products or services Requirements: - Fluency in English; proficiency in additional languages is a plus (Bilingual/Multilingual) - Proven experience in a customer service role - Excellent communication skills to interact effectively with customers - Ability to handle sales inquiries and promote products or services - Strong data entry skills for updating customer information accurately - Comfortable with outbound calling to engage potential customers

Job Type: Full-time

Pay: $19.11 - $20.27 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Ability to Relocate:

• Upland, CA 91786: Relocate before starting work (Required)

Work Location: In person