Address
Form of work
SalaryResponsible for welcoming Hotel guests by providing extraordinary customer service in an extremely professional manner and assisting with luggage, packages, valet, or general inquiries.
ESSENTTIAL FUNCTIONS:
- Ensures that all arriving luggage is separated from departing luggage.
- Arranges transportation on behalf of the guest.
- Provides information to guests about the local area and points of interest.
- Provides directions for guests.
- Provides information about the hotel and its amenities.
- Ensures that the Porte Cochere is always clean and orderly.
- Advises Bell Captain of any unusual occurrences.
- Provides exceptional customer service.
- Communicates effectively with co-workers, supervisors and guests.
- Follow all relevant policies and procedures.
- Drives guest vehicles occasionally as part of job responsibilities.
- Complies with the company’s recycling program standards.
- Works safely, following all established safety rules and regulations
ADDITIONAL FUNCTIONS:
- Performs other duties as assigned.
REQUIREMENTS/EDUCATION:
- High school diploma, GED, or equivalent experience preferred.
- Must be outgoing, friendly and have a positive attitude.
- Must have good manners and be able to handle some pressure (peak periods).
- Must be able to handle/carry luggage pieces - 50 lbs. plus.
- Must be reliable, orderly, and have good organizational skills.
- Must be cooperative and be able to handle instructions.
- Must possess good communication skills.
- Must be able to report to work on time as scheduled.
- Must be able to work weekends, holidays and nights as needed.
- Must be able to successfully pass a background check.
- Must present an overall professional appearance and report to work in appropriate attire.
- Must possess a valid driver’s license with an acceptable driving record.
- Must be able to speak, read and write English
ORGANIZATIONAL RELATIONSHIPS:
Accountable to: Supervisor-Bell Captain
Accountable for: N/A
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.
Bally’s Dover is an equal opportunity employer.
Addendum to Job Description
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
Physical Requirements
X
Seeing
X
Pull ( 50 pounds)
X
Bend
X
Color Perception
X
Climb, Ascend/Descend (Stairs, Ladders)
X
Stoop /Kneel /Crouch
X
Hearing / Listening
X
Lift ( 50 pounds)
Taste
X
Clear Speech / Talking
X
Carry ( 50 pounds)
Smell
X
Touching
Drive (local / long distance)
Repetitive Motion
X
Dexterity /Hand
Walk for Extended Periods
Run
X
Dexterity /Fingers
X
Stand for Extended Periods
Reach (Above Shoulder)
X
Push ( 50 pounds)
X
Sit for Extended Periods
Other:
Mental / Reasoning Requirements
x
Reading – Simple
X
Writing – Simple
Advanced Math Skills
Reading – Complex
Writing – Complex
Analysis / Comprehension
Clerical
Basic Math Skills
Judgment / Decision Making
Work Environment
X
Shift Work
X
Outside
Pressurized Equipment
X
Works Alone
X
Extreme Heat
Moving Objects
X
Works with Others
X
Extreme Cold
High Places
X
Verbal Contact with Others
Extreme Noise
Fumes / Odors
X
Face-to-Face Contact
Mechanical Equipment
Hazardous Materials
X
Inside
Electrical Equipment
Dirt / Dust
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
