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Form of workJob Description
GENERAL JOB DESCRIPTION
The Solution Trainer is responsible for the configuration and on-site hardware and software customer training for Recyclers, ATMs/ITMs, and other teller cash automation equipment. This position regularly has 1-3 overnights and travel each week.
DUTIES & RESPONSIBILITIES
In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.)
- Configure Recyclers, ATMs/ITMs, and other teller cash automation equipment to function properly with financial institutions.
- Conduct on-site customer training of both hardware and software for Recyclers, ATMs/ITMs, and other teller cash automation equipment.
- Communicate effectively with customers and office staff to provide exceptional customer service.
- Prepare and update, as necessary, documentation for Recyclers, ATM/ITM/s, and other cash automation equipment software.
- Provide ongoing support for Recyclers, ATMs/ITMs and other cash automation equipment software.
- Maintain detailed records of customer configuration information.
- Manage and maintain parts and equipment inventory allocated to Solution Trainer.
- Demonstrate Recycler, ATM/ITM and other cash automation equipment operation and functionality to prospective customers.
- Maintain effective control and care of all company property (i.e., vehicles, tools, stocked parts inventory, etc.)
- All other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- # of Direct Reports = 0
- # of Indirect Reports = 0
EDUCATION & TRAINING
- High school education required.
- Associates degree or military experience preferred.
- Experience in a financial institution preferred.
KNOWLEDGE & EXPERIENCE
- Thorough knowledge of processes and equipment.
- Good PC/computer skills
- Clean driving record.
- Experience using office application and other software related to the position (Dynacash, Dynacore, Network Manager, Jaguar)
SKILLS & ABILITIES
- Able to effectively communicate with customer base, both orally and in writing
- Able to understand, relate to, and apply concepts on a continuous basis.
- Candidates must be team players with excellent communication skills and possess the ability to manage and research their assignments independently.
- Candidates must possess strong decision making and problem-solving abilities.
- Must be able to pass background check and drug screening.
WORKING CONDITIONS
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:
C = Continuously (67% to 100% of workday)
F = Frequently (34% to 66% of workweek)
O = Occasional (1% to 33% of the workweek)
N = Never (0% of the workweek)
Physical Demand/ Work Conditions
Frequency
Physical Demand/ Work Conditions
Frequency
Sitting
F
Lifting
F
Standing
F
Sedentary (0 - 10 lbs.)
F
Walking
F
Light (11 - 25 lbs.)
O
Bending
F
Medium (26 - 50 lbs.)
O
Stooping
F
Heavy (51 - 74 lbs.)
O
Kneeling
F
Very Heavy (75 – 100 lbs.)
O
Climb Ladders
O
Dexterity
C
Driving
F
Eye/Hand Coordination
C
Reach Above Shoulder
F
Handling (holding, grasping, feeling)
C
TYPICAL NOISE LEVEL
☐ Quiet ☒ Moderate ☐ Loud
SPECIAL HEARING REQUIREMENTS
N/A
SPECIAL VISION REQUIREMENTS
☒ Close
☒ Color
☒ Distance
☒ Depth Perception
☒ Ability to Focus
☒ Peripheral Vision
PRIVACY
Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures.
EEOAA Disclosure
This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
