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Form of workAt INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. By embracing these principles, we’ve created a supportive team culture where employees are valued and encouraged to grow. These character qualities are our tradition, and we bring them to life each day.
Our employees are at the heart of our company and are a large part of why customers continue to trust INTRUST. So, we place importance on your success. At INTRUST, you are supported in your career, you can lead no matter what your title, and you can see a path for future growth.
INTRUST is also unique because we’re a privately-owned, family-led bank. This enables us to grow at our own pace and maintain the values we cherish.
Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.
A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.
- Competitive pay
- Generous time off
- Employees receive three weeks of paid vacation plus 11 paid holidays each year.
- Paid time off to volunteer in the community.
- Paid employee and family sick leave – two weeks upon hire with monthly accruals.
- 401(k) plan with 6% employer match and 100% immediately vested.
- 3% non-elective company contribution; non-elective contribution vested after 3 years of service.
- Career growth and development resources
- Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
- Banking benefits
- Interest-bearing employee checking and savings accounts
- Discounted rates on auto loans, home equity loans, and unsecured loans
- Medical, dental, and vision insurance
- Health Savings Account (HSA) with employer contribution if enrolled in the high deductible health plan.
- Flexible Spending Account (FSA), participation in an INTRUST insurance plan is not required.
Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.
Job Summary: ATM and Card Operations Specialist performs various tasks to maintain an efficient and operational ATM fleet. First point of contact for all ATM inquiries including outages, reporting, and other issues. Monitors card inventory levels, both on site and with card processor, and maintains onsite embossing equipment. Responsible for processing ATM related disputes which requires significant contact with customers by phone and email. Must have ability to make decisions independently and recognize when appropriate escalation is needed. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.
Essential Functions:
• All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.
• Monitor status of ATMs regularly and dispatch the appropriate vendor when needed and review incoming emails and calls to ensure customer issues and escalations are addressed timely and appropriately.
• Complete end of day ATM deposit balancing and transmit files appropriately.
• Communicate any ATM outages, interruptions, new installs, closing or service issues accordingly to internal departments and business partners that have INTRUST Bank ATMs.
• Ensure Service Level Agreements are maintained, met, and updated when appropriate.
• Coordinate daily embossing process including generating new cards, embossing plastics, logging inventory and validating cards and ensuring all actions taken under dual control.
• Process ATM disputes following operational guidelines to ensure regulatory timeframes are met and customer issues are addressed.
• Maintain log of ATM events and issues so commonalities or continued issues may be identified while also being responsible for preparing and analyzing usage and error reports for management team.
• Maintain embossing equipment, card inventory levels and supply levels, and request service or additional inventory, as needed.
• Ensure all ATM operations processes are clearly documented while maintaining ATM Teams site and have information readily available including an updated ATM list, vendor documentation, ongoing projects, etc.
• Provide support and back-up, as needed, to Card Operations department with reports, phone coverage, fraud disputes, and other daily tasks.
Education and Experience: High School or equivalent required. 3 years of banking and/or customer service experience preferred.
Required Skills and Knowledge: Must have strong verbal and written communication skills and actively look for ways to assist customers. Must have working knowledge and be able to use Microsoft Office products. Demonstrate high level of initiative both independently and in collaboration with others. Must have good judgement and independent decision-making skills. Displays ability to actively listen and ask appropriate questions.
Required Licenses and/or Certifications: Must have a current and valid Driver’s License.
Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. The physical demands necessary for this role should be performed with or without a reasonable accommodation.
Working Conditions: Normal office conditions in addition to some exposure to outside weather environments. Frequent travel to onsite ATM locations, with some occasional overnight stays required.
This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.
