Client Care Specialist/Operations Coordinator

Client Care Specialist/Operations Coordinator - Lawrence Office
Home Instead Senior Care is seeking a full-time Client Care Specialist and Office Coordinator to join our team.
The ideal candidate will be responsible for:
Caregiver recruitment, scheduling applicant interviews, and client scheduling. Assist with engagement strategies that promote Caregiver retention and satisfaction.
Additionally, the candidate will be responsible for monitoring, mediating, logging all client and Caregiver activity utilizing internal software programs and assisting with creating employment records.

• Provide leadership and management of Home Instead Caregiver staffing and engagement, client services and home care sales which affect operational efficiency and achievement of the operational goals in Lawrence and Douglas County.
• Assist the Management Team with outcomes of all activities and direct changes that will drive achievement of operational goals in Lawrence and Douglas County.
• Develop and maintain positive and professional relationships with referral sources in the Lawrence and Douglas County communities.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.
• Will require weekly trips to our office in Topeka, KS

Knowledge, Skills and Abilities:

• Must have a College Degree in a Health-Related field and a minimum of 10 years' experience.
• Must have knowledge of the senior-care industry
• Must have an understanding of and uphold the policies and procedures established by Sunflower Eldercare Services, (d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community.
• Must have the ability to present a professional appearance and demeanor.
• Must have the ability to operate office equipment.
• Must have the ability to operate HISC technology systems.
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required.
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone.
• Must be patient and congenial on the telephone.
• Must be able to perform duties in a professional office setting.

If you are interested in this position, please submit your resume and cover letter to Home Instead Senior Care.
APPLY NOW:https://www.homeinstead.com/584/home-care-jobs
About Home Instead:
Home Instead offers in-home care services that help aging adults stay engaged in everyday life with tailor-made support by professional caregivers to stay safe and well at home.We provide a personalized care plan to meet needs and bring comfort and quality of life to your home.
We offer the following care services:
Alzheimer's and Dementia Care, Respite Care, Hospice Support, 24/7 Care, Chronic Illness Care, Companionship, Home Helper and Transportation.
We are a locally owned business. We live and work in the Topeka and Lawrence KS area, so we're invested in our community on a very personal level.
Position Information
Title:Client Care Specialist/Operations CoordinatorID:3011
Please note that this is the job board for the franchise office located at 2900 SW Wanamaker Dr., Ste. 103, Topeka, KS 66614. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at 785-272-6101.