AddressWhy us?
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality,we empower and support you to craft memorable experiences for both guests and fellow associates.At Sage our experience is different. We are one of the nation’s leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together people who are passionate about enriching lives, one experience at a time.
The Denver Marriott Tech Center boasts 605 guest rooms, more than 49,000 square feet of meeting space, and a charming local Beer Garden. Situated in the heart of the Denver Tech Center, it offers convenient access to the light rail, connecting you directly to Downtown Denver. Additionally, it's close to premier attractions in the area, such as Greenwood Village, Comedy Works, the Landmark Theater, and Village Greens Park.
We embrace uniqueness, not just in the experiences we offer guests, but also in how we treat our team members. Authenticity is ingrained in our identity. Together, we foster a community built on integrity, respect, innovation, and togetherness. Apply Today, we hope you consider joining us at the Denver Marriott Tech Center! You Belong Here.
Job Overview
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Operate the hotel switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Answer all incoming calls promptly in the prescribed manner and take charges on incoming collect calls.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Courteously answer inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Follow through in resolving guest problems and/or requests courteously and accurately.
Process and file check-in and check-out slips in a timely, efficient manner.
Prepare wake-up sheets/ set wake-up clock; record the guest's name and room number under the wake-up time requested and repeat the information back to the guest to ensure proper handling of wake-up calls in the morning.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Sort and process guest related mail in a quality manner in accordance to established procedures.
Maintain the fax machine, sort and receive guest faxes and process appropriate charges to ensure revenues are collected and guests are satisfied.
Handle all emergencies according to established procedures.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management
Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
No prior experience necessary.
Knowledge/Skills
Excellent hearing required to clearly hear the guest.
Moderate vision required to read the computer screen and the guest registration rack.
Excellent speech communication skills required to clearly understand the operator.
Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Carrying up to 25 lbs. of various office equipment.
Bending/kneeling -to obtain reports and for filing.
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Work inside 95% shift.
Benefits
▪ Medical, dental, & vision insurance
▪ Health savings and flexible spending accounts
▪ Basic Life and AD&D insurance
▪ Paid time off for vacation, sick time, and holidays
▪ Eligible to participate in the Company’s 401(k) program with employer matching
▪ Employee Assistance Program
▪ Tuition Reimbursement
▪ Great discounts on Marriott & Sage Hotels, Restaurants, and much more.
▪ Free On-Site Parking
▪ Free RTD Eco Pass
▪ One free hot meal per shift
▪ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
ID:2024-22681
Position Type:Regular Full-Time
Property:Marriott Tech Center
Outlet:Hotel
Category:Front Desk & Guest Services
Min:USD $20.00/Hr.
Max:USD $20.00/Hr.
Address:4900 S Syracuse St
City:Denver
State:Colorado
EOE Protected Veterans/Disability
