Associate Vice President, Technology & Innovation

Salary: $10,939.00 - $17,817.00 Monthly
Location : Glendale, CA
Job Type: Management
Job Number: 892-2024
Department: Information Technology Services
Opening Date: 01/19/2024
Closing Date: Continuous
Description
Glendale Community College seeks a technology leader who is dedicated to all aspects of student success and closing equity gaps, to apply for its Associate Vice President of Technology & Innovation (AVPT&I) position. GCC seeks a true collaborator who will prioritize our students in decision-making and setting strategy for the College's information technology (IT) operations that support teaching and learning. We prioritize applicants who demonstrate they understand the benefits that a diverse student population brings to a community college.
Our college recognizes that institutions are greatly strengthened when their leadership is guided by diverse perspectives and approaches to problem solving and innovation. GCC is committed to hiring an Associate Vice President of Technology & Innovation (AVPT&I) who exemplifies equity-focused behaviors such as:

• implementing institutional practices that both develop and sustain culturally responsive student support, teaching, and learning environments;

• encouraging positive race-consciousness and embracing of human differences;

• strategically building support for and participation in equity-related initiatives across both our internal and external communities; and
• promoting and modeling the importance of holding ourselves accountable as educators for closing equity gaps and actively engaging in equitable practices.

The successful candidate will join a college dedicated to the students it serves. We are proud to be a designated Hispanic-Serving Institution (HSI). We serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations, and we actively work to provide a welcoming environment for all. We especially encourage individuals who bring perspectives from lived experiences that our students from underrepresented groups at GCC will connect to and uniquely benefit from in their learning journey at our college.
Open until filled. First review of applications will take place on March 1, 2024.
Applications received after the first review date may or may not be advanced in the process for further consideration.
Definition
The Associate Vice President, Technology & Innovation (AVPT&I) serves as Glendale Community College District's Chief Information Officer (CIO) and provides vision for the use of information technology (IT) as a strategic driver to meet the mission and goals of GCC. The AVPT&I serves as a member of the District's executive team, with a special responsibility for working with the leadership across the District to assure that IT is used effectively to improve Glendale Community College's ability to meet its instructional and student services goals. The AVPT&I is responsible for planning, oversight, and vision for an IT team that is committed to provide an outstanding technology environment for students, instructors, and administrative staff, and to manage risks associated with IT, including information security and business continuity. The AVPT&I works to provide the best possible IT environment given available District budget and human resources by incorporating innovation, discipline, and best practices in the use of IT. The AVPT&I will lead an ongoing program of digital transformation that will modernize the operating environment of the college, streamline processes, and improve efficiency.
Supervision
The AVPT&I reports directly to the Superintendent/President who provides supervision to this position.
Supervision is exercised over management and staff within the Information Technology Services (ITS) department, including networking and support services, information systems, information security, remote access to services, and computer labs.
Examples of Duties
The following duties and responsibilities are typical of those performed by employees in this classification.

• Serves as a college leader, providing advice and guidance to the Superintendent/President, and other senior leaders on usage of and resource allocation for IT in support of the mission of the college.
• Oversees the development and adherence to critical policies related to information security, privacy, IT resilience, and compliance with federal and state regulations related to IT, in collaboration with college counsel and other senior college leadership.
• Develops and supports an effective IT governance process that assures that IT activities and investments are aligned with college mission and needs.
• Develops and oversees an ongoing program of digital transformation to improve the operating environment of the college for students, instructors, and staff.
• Manages the IT budget effectively and ethically to assure the best possible access to IT services within budget constraints. Directs the forecasting of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; and makes adjustments as necessary.
• Develops and manages an effective communication strategy to assure that the college understands and can take advantage of IT resources, while continuously listening to college needs and desires related to IT.
• Develops, collects, and distributes appropriate and meaningful metrics that demonstrate IT's effectiveness as well as identifying gaps and shortcomings, and managing for continuous improvement.
• Directs the operations of the District's Information Technology Services, including networking and support services, information systems, information security, remote access to services, and computer labs.
• Develops, updates, and implements the IT Strategic Plan, evaluating existing hardware, software, systems, services, and user needs to anticipate and respond to the District's short term and long term IT needs.
• Creates and manages plans and services that assure that campus data can be used as a strategic asset. Continuously strives to improve data quality, access, and analytics for understanding.
• Serves as an empathetic and caring leader for the ITS team, committed to the professional development and well-being of each team member.
• Ensures all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies, and legal requirements.
• Coordinates the District's effort to assure the integrity, reliability, and security of information systems, standards, policies, and data, including backup procedures and business continuity and disaster recovery plans.
• Manages the acquisition, installation, and maintenance of information technology infrastructure throughout the District to provide dependable service to students, faculty, staff, and management.
• Collaborates with Business Services to develop purchase and lease agreements and requests for proposals for hardware, software, maintenance, and consultant services, providing input based on IT expertise and an assessment of District needs. Evaluates proposals and recommends project awards.
• Oversees the development, implementation, and maintenance of a comprehensive user training program for new and existing users of all IT systems.
• Oversees the development, maintenance, implementation, and communication of user and systems policies, procedures, and documentation for all District IT operations to ensure proper user operations; the protection of IT assets; and integrity, security, and privacy of data entrusted to and/or maintained by the District.
• Communicates ITS plans, policies, and technology trends to District management, faculty, and staff, and assures responsiveness of IT services to departmental needs.
• Manages the development, administration, and monitoring of the department's annual budget.
• Ensures Management Information Systems (MIS) records and reports mandated by external oversight agencies are prepared and transmitted accurately, appropriately, and on a timely basis.
• Manages the staff of the District's Information Technology Services department, including supervising, training, evaluating, and providing leadership.
• Performs other duties as assigned.

Minimum Qualifications
The education, training and experience qualifications are considered likely to provide the required knowledge and abilities to perform the above essential duties.
Education and Experience:
Master's degree in any field and seven years of experience with increasing responsibilities in the management and support of higher education information systems and technology, including at least four years of supervisory experience.
OR
Bachelor's degree in Information Technology, Computer Science, Business Administration, Public Administration, or a related field and ten years of experience with increasing responsibilities in the management and support of higher education information systems and technology, including at least four years of supervisory experience.
Desired Qualifications:

• Direct management of a major IT operation.
• Substantial experience in strategic information technology systems planning and execution to support business goals.
• Substantial experience with the implementation of information technology integrations in a large institution, division, or company, including shared and outsourced solutions and support of internal information technology and communications systems in a multi-site environment.
• Significant experience in a higher education setting using online and physical classroom teaching methodology.
• Knowledge of California community college organization, objectives, programs, services, governance, and accreditation standards.
• Knowledge of federal, state, and local laws and regulations impacting information technology functions, including reporting and data security requirements (e.g., MIS, FERPA, California Education Code, etc.)

Licenses/Certificates/Other Requirements

• None.

Knowledge of:

• The strategic impact and opportunities associated with information technology in a complex, public institution.
• Fundamental principles of design, management, and operation of IT systems in a higher education environment, including requirements analysis, feasibility studies, and oversight of a software development organization.
• General knowledge of computer applications, operating systems, hardware, peripherals, and telecommunications systems as used in a higher education environment.
• Information security and interoperability standards.
• Strategies for system resilience, disaster recovery, and business continuity.
• Principles of network infrastructure including the software, hardware, and services tradeoffs required to build and manage networks.
• Advanced troubleshooting techniques to isolate, identify, and resolve problems with computer systems, hardware, and software.
• Organizational and management practices as applied to the analysis, evaluation, and planning, of projects, programs, policies, procedures, and operational needs.
• Principles, practices, and methods of budget preparation and management.
• Principles and practices of administration, supervision, and training.
• Information Technology service management principles and an understanding of the requirements for providing a high quality user experience.

Ability to:

• Serve as an institutional leader and understand the role of IT in the larger context of a college's mission.
• Build and maintain communication channels and alliances with leaders at all levels of a complex higher education institution.
• Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for IT systems and services throughout the District.
• Organize and prioritize a variety of projects and tasks with multiple stakeholders to produce quality results within tight timeframes and limited budgets.
• Analyze and evaluate user needs and system performance to develop effective hardware, software, and network solutions.
• Stay abreast of advances in technology and their impact on IT services in an educational environment.
• Develop and administer large and complex budgets; allocate limited resources in an effective manner.
• Interpret, apply, explain, and ensure compliance with federal, state, and district laws, regulations, policies, and procedures.
• Communicate effective verbally and in writing, translating technical information to non-technical audiences as necessary.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Plan, organize, coordinate, and direct the work of management, supervisory, professional, and technical personnel.
• Manage, lead, motivate, train, support, and evaluate personnel.
• Establish and maintain effective and professional working relationships with faculty, staff, management, students, vendors, and others contacted in the course of work.
• Demonstrate a commitment to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.

PHYSICAL AND MENTAL STANDARDS:
The following physical and mental standards are identified as necessary to perform the essential duties and responsibilities. However, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

• Mobility: frequent sitting for long periods; occasional kneeling, crouching, pushing, pulling, walking and standing; occasional reaching above and below desk level.
• Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write and take notes, and feel individual objects.
• Lifting/Carrying: frequent lifting/carrying of papers, files, equipment, and material weighing up to 10 pou...