Associate Systems Administrator

About Us

Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States.  Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians. 

Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude).  If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career.  We are hiring technologists that want to make a difference. 

Corporate Services Associate System Administrator

The Corporate Services Associate System Administrator is a technical resource who can do both hands-on desktop support and systems/network administration. They are an integral part of the Corporate Services team, working directly with the user base providing technical support. The Associate System Administrator is also a point of escalation for the Help Desk and is an active contributor for projects implementing and/or improving enterprise systems. The Associate System Administrator has strong technical abilities, a sound understanding of modern infrastructure, and possess a strong ability to learn and administer a wide variety of applications and hardware.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities for the Corporate Services Associate System Administrator can vary, but include:

• Commute to Dallas office and/or data center at least two days per month.
• Occasionally work outside typical business hours.
• Analyze, troubleshoot, and resolve corporate user service desk tickets in a timely manner.
• Project work including but not limited to setup and configuration of systems, applications, and work areas.
• Document existing and new architectures.
• Investigate and resolve OS and application-related issues.
• Support operational runbooks such as patching/vulnerability management, user provisioning/deprovisioning, and other service catalog items.
• Administer and support Windows Server, Microsoft SCCM, Microsoft Endpoint Manager (Intune), Microsoft O365 applications such as Teams, Exchange, SharePoint, and other corporate systems.
• Administer and support SAAS solutions in use by the organization.

REQUIRED SKILLS:

• Effective and professional communication geared to peers, upper management, and customers.
• Follow-through and responsiveness employed during customer service.
• Familiar with change management procedures in an enterprise-class environment.
• Microsoft operating system deployment, configuration, and troubleshooting.
• Network troubleshooting (TCP/IP, DNS, HTTP, routing, VPN, WiFi).
• Triage and resolve issues with a variety of applications including Microsoft Office, Microsoft Edge, Chrome, and other 3rd party as well as in house applications.
• Administer and operate applications including, but not limited to, Microsoft Exchange Online, Microsoft Teams, OneDrive, and SharePoint Online.
• Install and configure new desktop equipment including peripherals.
• Troubleshoot and support access management utilizing systems such as Active Directory and Okta.
• Able to learn new skills and apply learned knowledge.
• Excellent understanding of Service Desk operations, including tools, processes (incident, problem, change, request) and methodologies (ITIL).
• Able to prioritize sometimes conflicting responsibilities.
• Work with minimal direction in completing the responsibilities of the position.

EXPERIENCE

• 2+ years in a Service Operations or Service Desk role
• Active Directory, Azure, Microsoft 365 (Microsoft Exchange, Teams, SharePoint Online), Microsoft Endpoint Manager (Intune).
• Healthcare industry HIPAA regulated experience preferred. Similar regulated industry experience considered i.e., PCI, SOX, HITRUST.
• Hands-on knowledge of the ServiceNow platform in an IT Service Management or Service Operations role.
• Familiar with process and IT service management concepts such as ITIL and ITSM.

EDUCATION / CERTIFICATION / TRAINING:

• Two-year technical degree (equivalent experience considered)
• Relevant certifications preferred, including but not limited to:
  • ITIL Foundation (ITIL)
  • Microsoft: Azure Administrator, Modern Desktop Administrator, Endpoint Administrator, M365 Enterprise Administrator, etc.
  • MCSE
  • Other Microsoft 365 certifications
  • AppleCare Mac Technician (ACMT)