Maintain a comprehensive database; manage hardware and software repair, installation, and troubleshooting; configure and deploy assets, provision, and decommission accounts; monitor infrastructure performance.
Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Shared responsibility for the maintenance, configuration, and reliable operation of computer systems and related infrastructure.
- Maintain a database documenting support, procedures, projects, and asset management.
- Manage, resolve, and document cases related to hardware and software repair, installation, and troubleshooting.
- Configure, deploy, and manage hardware and software assets and the systems that facilitate those processes.
- Provision and decommission accounts for access to systems and applications.
- Monitor infrastructure performance and remediate issues.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and multi-function printers. The noise level in the work environment is moderate but can be loud.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some lifting is required. This would require the ability to lift equipment, climb a ladder, and operate small hand tools, as necessary.
AAP/EEO StatementKent Power provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, citizenship status, age, disability, sex, sexual orientation, veteran status, or any other characteristic protected by applicable federal, state, or local laws, regulations, or ordinances.
Travel Required
Periodic travel to remote offices, field job sites, and business conferences. Typically, does not exceed twenty days per year.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QualificationsRequired Education and Experience
- One year of relevant experience
- Bachelor’s degree in Systems Administration or related field
- Minor in business management or related field, or related coursework
- Three years of relevant experience
- Technical and security-related certifications (CompTIA A+, Network+, Cloud+)