Associate, Support Operations (Video Operations)

Center 3 (19075), United States of America, McLean, Virginia

Associate, Support Operations (Video Operations)

This role will provide onsite customer support for a fast-growing business group of 1000+ employees from one of the multiple Capital One divisions. Responsible for performing support, troubleshooting software and hardware related tasks. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues and a variety of tasks to ensure Audio Visual, Zoom, Digital Signage and Cafe platforms are fully operational. This role requires support and maintenance of corporate and retail spaces as designed and approved.

Responsibilities:

• Document and maintain Asset Inventory Database

• Manage incidents in the Enterprise Ticket system

• Support Endpoints and Infrastructure

• Support Zoom Platform - Upgrade and Manage Zoom Devices through the Dashboard

• Support Digital Signage Platform

• Perform Preventive Maintenance on technology

• Perform User Acceptance Testing

• Perform On-call duty rotation

• Perform After-hour and weekend Project work as needed

• Perform Remote support of enterprise devices

• Perform Remote support of fellow team members and other sites

• Manage Vendor relationships

• Operations Staff is to report On-Site Monday thru Friday (essential personnel)

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 1 year of Technical Operations experience

• At least 1 year of experience with IT systems and infrastructure

• At least 1 year of experience with desktop platforms and operating systems

• At least 1 year of with incident management and reporting tools

Preferred Qualifications:

• Bachelor’s Degree in Business, Information Systems, Computer Science

• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions

• 1+ years of experience with ServiceNow

• 2+ years of experience with Windows 10

• 2 + years of Audio Visual experience

• 1+ years of experience with Architectural and Wiring Drawings

• 1+ years of experience in room control systems (Crestron or AMX)

• 1+ years of experience with Audio Digital Sound Processing, Digital Sound Consoles, or Digital Lighting Consoles

• 1+ years of experience with Cloud based video conference platforms

• 1+ years of mobile device support

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).