Associate, Quality Control- Ecommerce

Please Note: Knowledge of antiques, art, collectibles, jewelry, electronics, etc. are not required for this position but are a plus!  If you are someone with an eye for detail this may be the job for you!!   Please know, due to changing business needs, you may be asked to work in other areas in our E-Commerce group including photography, books, shipping or jewelry.  

Pay $16.45 Hr.  Goodwill is now a Proud Partner with DailyPay!  Work Today.  Get Paid Today!  Full Time employees are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

JOB SUMMARY

The Quality Control Associate’s role will support Goodwill’s mission by generating revenue to help people overcome barriers to economic and personal independence through education, training, and job placement programs. The Associate will work in a fast-paced production and team-oriented type of environment and will be responsible for the sorting, tagging, and testing of E-Commerce products prior to its listing and sale on E-Commerce platform. The Quality Control Associate will be responsible for processing items quickly and accurately while adhering to daily goals and quotas.

ESSENTIAL FUNCTIONS

• Meets or exceeds minimum productivity standards and expectations/KPIs for assigned duties.
• Identifies quality, high-end donated items that will bring a higher value when sold online such as: collectibles, antiques, jewelry, electronics, apparel and shoes, and other various items.
• Enters products into our E-Commerce platform, identifying and authenticating items as necessary to ensure accurate descriptions. Items may need to be cleaned prior to photo and listing.
• Ensures item tags are professional by checking for correct description, spelling and using good grammar.
• Duties are completed accurately, safely, and timely to ensure that items are handled appropriately and not damaged throughout the E-Commerce process.
• Promotes and demonstrates positive teamwork and cooperation.
• Adapts and uses technology as it becomes available to operate efficiently. This includes but is not limited to process automation and platform updates and/or changes.
• Maintains a clean and organized work area to provide a safe and efficient workflow for employees and customers.
• Adheres to and implements Goodwill and department policies and procedures, the Employee Handbook, and safety standards.
• Cross-trains and works in other areas as assigned by any member of management.
• Performs all other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

• One year of retail, auction or administrative experience is preferred.

Other: 

• Ability to use basic technologies to follow company standards. This may include but is not limited to: Internet Search Engines, Microsoft Office Suite and other software platforms.
• Able to identify and describe high-end merchandise, including but not limited to antiques, collectibles, artwork, designer brand names, jewelry, etc.
• Able to communicate effectively with customers, managers, supervisors, staff and peers through verbal and electronic means.
• Able to effectively write and proofread item descriptions for clarity, spelling, and grammar.
• Able to withstand standing, reaching, and bending up to 8 hours per day.
• Must have the ability to use a dolly and pallet jack as required.
• Must be able to work a varied schedule which may include weekends, evenings and holidays as needed with occasional overtime.

Core Competencies

Communication, Level 1

Customer Focus, Level 1

Excellence, Level 1

Knowledge and Skills, Level 1

Teamwork, Level 1

Trust, Level 1

Functional Competencies

Action Oriented

Adaptability, Level 1

Initiative, Level 1

Time Management

Physical Requirements

Attachment to Job Description

Job Code & Title:  624 – Associate, Quality Control        Dept Number: 1005

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

  Heavy: 45 lbs & over - OCCASIONALLY

  Moderate: 15-44 lbs - FREQUENTLY

  Light: 14 lbs & under - CONTINUOUSLY

CARRYING:

  Heavy: 45 lbs & over - OCCASIONALLY

  Moderate: 15-44 lbs - OCCASIONALLY

  Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

  Above Shoulder - OCCASIONALLY

  At Shoulder - FREQUENTLY

  Below Shoulder - CONTINUOUSLY

TWISTING - FREQUENTLY

BENDING - CONTINUOUSLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

  Use of legs only (stairs) - OCCASIONALLY 

  Use of arms & legs (ladders) - OCCASIONALLY

HEARING - OCCASIONALLY

VISION:

  Visual, close - FREQUENTLY

  Visual, distant - OCCASIONALLY

  Visual, depth perception - OCCASIONALLY

HANDS/FINGERS:

  Simple grasping - FREQUENTLY

  Fine Manipulation - CONTINUOUSLY

  Repetitive Movements - FREQUENTLY

WALKING - FREQUENTLY

STANDING - CONTINUOUSLY

SITTING - NEVER

SPEAKING - FREQUENTLY

OTHER, please describe -