Associate Project Manager (Remote)

The Associate Project Manager position provides a single point of contact for both customers and CDK internal groups on contracted IP Telephony and Network install projects within Customer Delivery.

The Associate Project Manager owns every aspect of the network project implementation from the time of contract roll call through install, acceptance, and billing.

This position is responsible for interfacing with multiple internal and external groups to ensure that all stakeholders of the network install are kept apprised of the status and that project dependencies (hardware, facilities, transport, software, resources, etc) are documented, coordinated, and aligned for success.

While this position will not carry any direct reports the role will be required to direct activities in multiple areas of Customer Delivery I.e.: Field Service, Network Engineering, Sales, Supply Chain, etc.

Position Responsibilities & Essential functions

• Provide superior customer service to both internal and external customers.

• Utilize Organizational Skills and detail to manage multiple projects adhering to project budgets, schedules, and resource requirements.

• Establish and maintain an effective level of communication with all stakeholders

• Develop and define the statement of work (SOW) requirements by interfacing with the customers, vendors, and various CDK business units.

• Analyze and define network integration project management processes.

• Develop and manage multiple project plans that effectively meet the time/schedule, budget and resource requirements/constraints.

• Act as primary CDK contact with Telephony vendors on assigned professional service engagements.

• Work with Customer to understand facility readiness and layout to implement Network and VOIP installation.

• Manage CDK, customer and vendor resources and track project deliverables.

• Develop and communicate project status reports, which include open issues, risks, budget, resource and schedule details.

• Assist in developing Business Partner relationships and deployment processes.

• Assist with client presentations and discussions on an as needed basis.

• Maintain a thorough understanding of CDK products, processes, and customer needs.

• Perform Network Architecture reviews to ensure proper integration with customers’ existing network applications and infrastructure

• Contract management, work with Sales to ensure contracted items fulfill customer needs and initiate billing upon completion of contracted services.

Qualifications & Job Requirements

• Minimum of 5 years’ experience in project management focusing on technical/telecom reseller environment.

• Candidate should be well versed in the following areas:

• Program/Project Management methodologies.

• Working Knowledge of Networking (IP, Routers, Switches, QOS, Content filtering & Security, Wireless, WAN technologies)

• Working Knowledge of Data Center environment preferred

• Experience working as a consultant with customers.

• Experience using project management, database, word processor, and spreadsheet software application packages.

• Experience with process re-engineering preferred.

• Experience in systems integration with an emphasis on any of the following technology areas: Networking (LAN/WAN, TCP/IP, NOS, Devices); Transport Services (T1, PRI, MPLS, Metro E, DSL, Cable, Fiber, Voice/Data) or Client/Server Architecture (Wintel, DNS, DHCP, UNIX, Databases).

Qualifications

• Excellent verbal and written communication skills.

• Strong analytical, organization, negotiation, follow-up and problem-solving skills.

• Ability to be self-directed and able to set priorities with minimal supervision.

• Must be able to handle multiple projects simultaneously and adapt to shifting priorities.

• Ability to express technical concepts to both technical and non-technical audiences.

• Must be capable of dealing with associates within the CDK organization at all levels.

• Ability to work effectively as a member of a team.

• Ability to lead teams.

• Ability to effectively handle critical client situations and work with the appropriate Sr. Technical resources or Mgmt at CDK to troubleshoot the most difficult technical problems.

• Demonstrate time management and completion of tasks to a definite deadline.

• Ability to use software applications including "Windows" PC applications such as MS office suite.

• Knowledge of CDK products, processes, and customer needs preferred.

• Travel: This position may require some travel.

Preferred:

• PMP Certification

Salary Range: $57,500 - 65,500

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.