Associate Product Manager

About us

At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

Responsible for driving the vision and execution of a product, tracking overall market and competitive dynamics. Act as intermediary between market/business requirements and engineering, advocating for the product internally. Define product features and drive adoption of product that will lead product team to make more informed business decisions. Prevent roadblocks across teams to meet quality standards, project deadlines, and business objectives. Understand what user needs and work across departments to bring product to life, communicating the voice of the customer. Manage the long-term road map, involving sales, marketing, implementation, clients, prospects, partners, and other groups.

About the Team

The Product team is a business and technology organization responsible for driving the vision and direction of the company's products and features. We meet with upper management to shape the roadmap of planned future changes to our products, create clearly-defined requirements documents that describe what those changes are, and work closely with our technology teams to ensure those changes are implemented correctly. The Product team interfaces with every department within the company, as well as with our customers.

What will you be doing?

• Identify key opportunities for improvement in our UI applications and determine the order in which we should implement them.
• Ensure that the technology team successfully implements these improvements.
• Coordinate with all other departments to ensure that changes to our applications are understood and being marketed correctly.
• Create detailed specification documents that describe improvements to our UI applications, including prototypes and detailed mock-ups.
• Gather feedback from other departments to ensure that these specifications best meet the needs of the company.
• Host 'kick-off' meetings to introduce these specifications to the technology teams that will be implementing them.
• Routinely answer questions that arise during the course of development and testing.
• Coordinate with the Product Marketing Manager and Marketing department to develop customer-facing educational content and messaging in support of new features.
• Conduct internal training to inform all departments within the company of important new features.
• Collect and review customer feedback and feature usage metrics to measure the success of recently-launched features, and determine what future improvements we should be making.
• Meet monthly or quarterly with senior management and other product stakeholders to determine the rankings of potential major feature improvements to our UI applications.
• Routinely 'groom' the backlog of both major and minor improvements to our UI applications to ensure that all future improvements are correctly ranked.

What we are Looking for

• Excellent written and verbal communication skills.
• Strong analytical, problem solving, organizational, and interpersonal skills with the ability to adapt to changes and new ideas.
• Keen eye for UI/UX design.
• Passionate about building better products.

Required Education and/or Experience

• Bachelor's Degree preferred.
• Minimum of One (1) year of experience in a technical or support setting.
• Prior experience in writing functional/product specifications is a plus.

The Tech

• Strong proficiency in Microsoft Office products including Excel ( Pivot Tables) and PowerPoint

What do we offer?

• Discount on your personal shipment orders via stamps.com and GlobalPost.
• Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
• Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
• Referral Fee We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
• Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn't mean you shouldn't enjoy your free time!
• An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
• A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
• Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
• Internal and external training, free access to online training platforms such as LinkedIn Learning.
• We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.
• We offer 10 paid days off for U.S. holidays throughout the year!
• Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
• Take the reins of your time off with our flexible PTO policy - because work-life balance should always be in your hands!
• Attractive office space in the heart of central Austin, Texas (free drinks, snacks...)
• Indulge in weekly catered lunches at our office - a delicious perk to fuel your work.
• Free garage parking directly across from the office building.
• Fitness center in the office with Tonal Mirrors, Peletons, free weights, etc.
• We offer a gym discount program to help you stay fit and healthy!
• Find your zen right at the heart of our Austin office with weekly onsite yoga sessions - because balance is key to our vibrant workplace culture!
• 401k employer matching program - because your future deserves a friendly boost!
• We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
• We've got your furry friend covered with pet insurance discounts.
• Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
• Get ready for hassle-free healthcare from the comfort of your couch - we offer free Telehealth services to keep you feeling your best!
• Treat yourself to relaxation on the regular - enjoy a monthly discount at Massage Envy.
• Get ready to rock our brand with style - we've got awesome company swag to offer!
• We conduct annual merit reviews to recognize and reward your hard work and achievements.
• BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
• Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair!
• Health savings account employer contribution for HSA medical plan enrollees.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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