Associate Manager

The Associate Manager is responsible for the successful operation of an SROA property (including annex - if applicable). Provide superior customer service, maintain a clean facility, and drive sales growth. Manages the retail location in accordance with SROA procedures.

Duties and Responsibilities

• Follow company sales process to solve customer storage needs. Utilize active listening and articulate features and benefits to successfully move customers into the appropriate unit. Drive sales of store merchandise and Tenant Property Protection.
• Execute and explain Lease Agreements.
• Follow-up on all leads and reservations per company guidelines.
• Provide excellent customer service and build rapport with customers face-to-face and over the phone. Pro-actively manage customer complaints and resolve service issues. De-escalate problems to find appropriate solutions.
• Accept and post payments, manage and balance cash drawer and petty cash and make bank deposits per company guidelines.
• Call past due tenants in accordance with company collection process.
• Perform Daily Checklist tasks including opening/closing procedures, lock checks, tenant letters, print and analyze required reports, order supplies, and ensure proper merchandising standards.
• Perform cleaning and light maintenance on property to ensure units are rent ready and grounds are kept to company cleanliness standards.
• Navigate various computer systems including Microsoft Office, Sitelink, Jira, Call Potential and Dashboard. Enter data, and complete processes.
• Other duties as assigned.

Qualifications

• High School Diploma or GED equivalent.
• Minimum one-year customer service experience. Ideal candidates will come from a customer facing, sales-oriented position such as retail sales, hotel, car rental, collections agency, call center.
• Proficient in Microsoft Office: Word, Excel, and Outlook. Experience using software programs.
• Strong communication and interpersonal skills.
• Must be able to work independently and as a part of a small team.
• Excellent problem resolution skills including the ability to use tact and diplomacy.
• Valid Driver’s License and access to reliable transportation.
• Ability to work Monday - Friday 9:30 AM to 5:30 PM and Saturday 9:30 AM to 4:00 PM

• Competitive pay with bonus potential
• Zayzoon – on demand pay option
• 100% paid medical options for employee only coverage
• Dental and vision plans for optimal care
• Eight (8) paid holidays
• Generous Paid Time Off (PTO) to recharge and relax, increasing with years of service
• Paid Maternity and Parental Leave for growing families
• 401(k) with a substantial employer match and 100% immediate vesting
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings
• GAP Insurance for added financial protection
• Employer-paid Life Insurance and Long-Term Disability (LTD) coverage
• Storage Discounts to help you declutter and organize
• Access to Voluntary Benefits for personalized coverage
• Learning and development opportunities to maximize your potential, empowering you to excel in your career
• Experience a great culture that values collaboration, innovation, and inclusivity

We are an equal employment opportunity employer.