Associate Manager, Content Operations

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Job Category
Marketing & Communications
Job Details
About Salesforce
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Job Overview:
We are seeking a highly motivated and dynamic individual to fill the role of Associate Manager, Content Operations. This role will support the Strategic Events portfolio by managing various Content Operations workstreams and onsite execution. This position requires a proven track record in content development, event logistics, and team leadership.
Key Responsibilities:
Global Event Portfolio Management:

• Lead and oversee multiple Content Operations workstreams, including but not limited to Slack chat, RainFocus integrations, deck/narrative development, and content development.
• Take charge of key responsibilities for proprietary events, serving as a deputy lead responsible for speaker management, content management, and logistics planning.
• Collaborate with key stakeholders and content strategy managers to create a shared, actionable vision for the content strategy team at Salesforce.

On-Site Leadership:

• Act as the on-site lead for high-visibility content zones, ensuring seamless execution and optimal attendee experience (e.g., Campground).
• Collaborate with critical workstreams such as Event Tech, Broadcast, and Safety & Security to coordinate and integrate content-related activities.

Team Collaboration and Mentorship:

• Mentor and coach new contractors within the Content Operations team, facilitating their professional development and increasing their scope across various activities.
• Foster a collaborative and high-performance culture within the team, promoting knowledge sharing and continuous improvement.

Process Enhancement:

• Contribute to the enhancement of Content Operations processes, ensuring efficiency, accuracy, and scalability in all aspects of content planning and execution.
• Drive improvements in timelines, documentation, and asset management to elevate the overall quality of events.

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in content development, event management, and team leadership.
• Strong project management skills with a focus on attention to detail and the ability to meet deadlines and lead a team through the cycle of the creative process.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Demonstrated ability to adapt to a fast-paced and dynamic work environment.

Additional Skills:

• Experience with event technology platforms, particularly RainFocus.
• Familiarity with Slack chat support systems.
• Previous experience in high-visibility content zones or similar event roles.
• Ability to thrive in a leadership position and delegate effectively.
• Ability to interpret, analyze, and evaluate given information relative to research.

If you are a strategic thinker, a collaborative team player, and have a passion for delivering exceptional event experiences, we invite you to apply for this exciting opportunity to contribute to our global events success.
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Posting Statement
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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For Washington-based roles, the base salary hiring range for this position is $97,300 to $133,800.
For California-based roles, the base salary hiring range for this position is $106,200 to $146,000.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.