Information Technology Analyst (It Network Support)

Salary : $79,310.40 - $106,329.60 Annually
Location : Torrance, CA
Job Type: Permanent Full-time
Job Number: 24011525NS
Department: Communication & Information Technology
Opening Date: 01/18/2024
Closing Date: Continuous
DESCRIPTION
WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT
IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.
The City of Torrance recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to the City of Torrance today.
The City of Torrance is recruiting for a INFORMATION TECHNOLOGY ANALYST to be part of the Communications & Information Technology Department Team!
The Department
The is a dynamic technical computer organization that readily adapts to the needs of the City of Torrance. CIT administers and maintains the City's communications and computing network environment, software applications, network/hardware infrastructure, desktop computers, telephones (desktop and cellular), and mobile radio communications for Police, Fire and the entire City's wireless communication infrastructure. CIT is responsible for approximately 200+ different business applications and office automation software programs and is also responsible for ensuring the integrity and security of all data passing through or stored on our network.
The Position
The IT Network Support Unit coordinates the maintenance, testing, monitoring, security and troubleshooting for all centralized server IT hardware and software. As part of the IT Network Support team, the Information Technology Analyst (IT Network Support) administers and maintains email accounts, internet access, and server room. Together with the Systems Analyst, this individual works daily with telecommunications and computer professionals to deploy new systems, modify existing networks, and troubleshoot problems. This individual also handles non-routine or complex maintenance, testing, monitoring, security and troubleshooting and technical support for all centralized and server IT hardware and software, and assists with and conducts the overall analysis and design of systems for network operations within the City.
Information Technology Analysts also assist in the analysis of client requirements for new and existing systems, makes subsequent recommendations, and designs appropriate systems to improve automation of City processes and client productivity.
NOTE: Employees are eligible for premiums up to a maximum of 15% for IT certification. Please click on the following link to access the Memorandum of Understanding to see the eligible certifications for this position (Attachments B-F).
Torrance Professional and Supervisory Association Memorandum of Understanding.
For more information about the duties of the position, click .
QUALIFICATION GUIDELINES
Any combination of education and experience that would have provided the required knowledge and skills such as:
An Associate's degree in Data Processing or Computer Sciences or a Certification in Data Processing;
AND
Three years of journey level related experience in technical computer support with at least two years of professional technical experience working with computer equipment and networks software currently in use by the City.
Successful candidates will possess the following:

• Experience administrating Microsoft 365, such as Exchange Online, Entra ID, SharePoint, OneDrive, and Teams;
  
• Experience working with server hardware in an enterprise environment such as data center maintenance, installing servers and network storage;
  
• Experience managing virtualized platform clusters, such as Microsoft Hyper-V, Azure Stack HCI, or VMWare vSphere;
  
• Experience working with network equipment such as routers, switches, firewall, and wireless access points;
  
• Experience administrating Windows Server environment, such as Active Directory, File/Print server, WSUS, Group Policy, DNS, and DHCP;
  
• Experience managing backup solutions, cluster replication, and disaster recovery;
  
• Good knowledge of security concepts and experience working with an EDR solution;
  
• Good knowledge of scripting languages and experience with PowerShell;
  
• Microsoft 365, Azure, or Cisco Administrator certification is a plus;
  
• The ability to provide technical guidance and training to the end-users;
  
• The ability to research and evaluate new technologies, and present recommendations;
  
• The ability to be self-directed and work independently with minimum supervision;
  
• Self-motivation and passion to learn;
  
• Good oral and written communication skills;
  
• A team-oriented attitude and the ability to work well with others;
  
• Knowledge to perform security audits to safeguard equipment and systems.

HOW TO APPLY & EXAM PROCESS
Interested candidates must submit an online application and supplemental questionnaire at
Application submission will be accepted on a continuous basis until the position(s) is/are filled. First review of applications will be those received by Sunday, February 11at 11:59 p.m. If a sufficient number of qualified applications are received by the first review date, there is the possibility that the recruitment may close at that time.
Only those candidates who best meet the City and Department's needs will be invited to participate in the examination process, which will consist of the following components:
Panel Interview: Weighted 100% (Tentatively scheduled on February 28, 2024) Note: The tentative test date(s) will be based on a sufficient number of qualified applications received by the first review date. If a sufficient number of applications are not received by the first review date, there is the possibility that the test date may change to a later date.
SPECIAL NOTES
Visit to find out more information about our community.
Applicants with disabilities who require special testing arrangements must contact Human Resources prior to the examination date(s). If you have a disability for which you require an accommodation, please contact us at (310) 618-2915 before the test date.
As a condition of employment, candidates must pass a background check.
The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.
City of Torrance Inclusion Statement
The City of Torrance is a welcoming and culturally-rich community. As a pillar of public service, we strive to be an employer of choice by attracting and retaining a talented workforce where people of diverse backgrounds, cultures, religions, and lifestyles are valued. Our mission is to create an inclusive environment where our staff are empowered to perform at their highest level and contribute towards making a positive impact.
The City is an equal opportunity employer and works towards building collaborative teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. Come join us to help cultivate a workplace that welcomes and celebrates the diversity of our employees!
BENEFIT SUMMARY FOR TORRANCE PROFESSIONAL AND SUPERVISORY ASSOCIATION (TPSA)
Note: Not all benefits listed may be applicable to all positions with in the unit. Please refer to the MOU for specifics.
Health, Dental, Vision and Life Insurance (sec. 4.1)
Effective 1/6/19, the City's monthly contribution for health insurance is as follows:
Employee Only Employee +1 Employee +2 or more
Full Time 597.68 1140.36 1595.96
Part- time
(hired prior to 1/1/08) 484.21 912.20 1249
Part-time
(hired after 1/1/08) 356.16 619.92 828.82
The City's monthly contribution for vision insurance is $3.33
The City's monthly contribution for dental insurance is $33.71/EE only and $67.42/EE +1 or more
The City provides a Cash In-Lieu payment of $400 per month for eligible full-time employees for as long as the employee opts-out of medical coverage
City provides a $50,000 life insurance policy
Premium/Certification Pay (sec. 3.2)
Varies by position and assignment. Please see section 3.2 for further information.
Educational Incentive Program (Sec. 3.3)
Building Inspection Supervisors: 4% of base pay for ICC certificate in one of the certified areas. (Additional 2% for each additional certificate, up to max of 12%).
Failure to maintain certification results in loss of 2% for each year's delay of recertification.
Disability Insurance (sec. 4.1)
Employee receives 2/3 base pay after elimination period (14 consecutive days for STD and 180 consecutive days for LTD)
Retirement (sec. 4.2)
PERS 2@55
Employees hired prior to 11/09/2010, City pays 7% EPMC*
Employees hired on or after 11/09/2010, pay 7% EPMC*
*Employer Paid Member Contribution (EPMC)
PERS 2@62
"New members" hired on or after 1/01/2013, pay (50%) of normal cost with three year average final compensation.
Deferred Compensation (sec 4.3)
Eligible to participate in a voluntary 457 plan. Required participation in Retirement Health Savings Plan (RHSP). Upon retirement or separation from City: 600 sick and 300 vacation will be deposited in RHSP.
Sick Leave/Personal Leave (sec. 4.5)
Accrue 6 hours per month
Maximum Accrual: 600 hours.
Holidays (sec. 4.6)
13 paid holidays for all classifications except Sr. Librarian - (New Year's Day, Martin Luther King Jr. Day, Lincoln's Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, Christmas Day & New Year's Eve).
Paid holidays for *Senior. Librarian- New Year's Day, Martin Luther King's birthday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day and New Year's Eve. (Lincoln's and Washington's birthday, Veteran's day and day after Thanksgiving - provided leave is taken on a rotational basis (subject to Dept. Head approval).
Vacation/Annual Leave (sec. 4.7)
(Accrual rate per month):
Years 1 -2 : 6.55 hours; Years 3 - 4: 7.88 hours; Years 5 - 9: 10.55.hours; Years 10 - 20: 13.90 hours; Years 21 - 24: 15.22 hours; Year 25+: 15.88 hours
Maximum Accrual: up to the amount earned over the preceding 36 months
Bereavement Leave (sec. 4.8)
Up to three (3) working shifts with pay per death (Additional 2 work shifts for deaths that occur out of state or in excess of 300 miles
Family-School Partnership Leave (Sec. 4.10)
40 hours (max 8 hours per month) unpaid per calendar year (employees may use accrued vacation or comp time)
Uniform Allowance (Sec. 4.14)
$500 voucher: Animal Control Supervisor, Police Operations Supervisor, Forensic Identification Specialist, Senior Forensic Identification Specialist and Forensic Supervisor (payable in September of each year).
$250 voucher: granted twice (2) per calendar year for Transit Supervisor
Night Shift Differential (sec. 5.3)
5% over base pay when ½ or more of the shift is worked after 4:00 p.m.
7 ½% when ½ or more of the shift is worked after midnight
Sr. Librarian - 10% above average base hourly when ½ shift is worked after 3:00 p.m.
Safety Shoes (Sec. 6.4.B)
Allowance of $125 each 6 months of employment (paid June and December), for those required to wear safety shoes.
01
The following supplemental questions will be used to evaluate your qualifications for the position for which you are applying. Resumes are encouraged but will NOT be used in lieu of the application or supplemental questions. Please read each question carefully and provide a thorough and complete response. Do NOT state "see resume" or "see application" to respond to any of the following questions. Failure to respond to all questions will be considered an incomplete application and may not be considered for further processing. Do you understand the foregoing?

• Yes
• No

02
I UNDERSTAND that I am required to describe IN DETAIL my qualifying experience in the Work Experience Section of my application. In addition to including my qualifying experience, I UNDERSTAND that I should list ALL JOBS, regardless of duration, including part-time jobs, military service and any volunteer experience during my entire work history.I UNDERSTAND that when providing my work history, ALL DATES should be UPDATED, starting with my most recent job.I UNDERSTAND that answers that I provide to the supplemental questions should be reflected in the Work Experience Section of my application.I UNDERSTAND that if I am currently employed by the City of Torrance, I MUST provide my appropriate job classification/title and provide a description of my duties in the Work Experience Section of my application.I have read these statements in their entirety and understand them completely and to their fullest.

• Yes
• No

03
Do you possess an Associate's degree or higher in Computer Information Systems, Information Technology, Computer Science or a related field?

• Yes
• No

04
Do you possess a certificate in Informati...