Address
Form of work
SalaryJob Description and Duties
Under the direction of the Manager of the Public Inquiry Unit (PIU), the Associate Governmental Program Analyst (AGPA) oversees all aspects of the Units handling of written and telephonic communications. The AGPA also has lead responsibility for handling the most difficult telephone and written constituent requests. The AGPA is expected to possess advanced computer proficiency, strong organizational skills, analytical ability, and exceptional written and verbal communication skills.
Flexible schedules and remote work options available.Please let us know how you heard about our position by taking this brief survey:
https://www.surveymonkey.com/r/P7X675V
You will find additional information about the job in the Duty Statement.
Department Information
- This position is located in the Directorate Division, Community Awareness, Response, and Engagement, Public Inquiry Unit.
- Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
- For more information about the Department please visit the Attorney General’s website at Office of the Attorney General | Office of the Attorney General (justice.gov).
Special Requirements
A fingerprint check will be required.
Clearly indicate the Job Control Code (JC-419159) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required upon appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/12/2024Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - The Statement of Qualifications (SQQ) is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for the position. The SQQ serves as documentation of your ability to present information clearly and concisely in writing and should be typed and no more than two pages in length. A vague and/or incomplete SQQ may not be considered if it does not fully respond to the required information. Cover Letters do not take the place of a SOQ.
Desirable Qualifications
- Strong interpersonal and communication (oral and written) skills
- Excellent organizational skills and attention to detail
- Ability to work under pressure and perform multiple tasks with accuracy
- Possess a high degree of initiative
- Maintain a high level of confidentiality
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Christina Cortez
(916) 210-7244
Christina.Cortez@doj.ca.gov
Hiring Unit Contact:
Charlene Andrews
(916) 210-7854
Charlene.Andrews@doj.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Filing Information
Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
