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Title: Recall Program Analyst
Location: Hybrid, Allen Park - Dearborn, Michigan, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Scope
The Recall Program Analyst – Operations reports to the Recall Programs Manager of Operations. The Recall Program Analyst – Operations is responsible for managing the development of various process improvements and Metrics for all of Field Service Actions (FSA). Implementing processes to assist dealers and Ford activities regarding FSA related concerns.
Day to Day Responsibilities
- Program Management – To oversee project of reviewing legacy programs for labor and part cost savings
- Coordinate FSA launch planning with Parts, Service & Logistics, Diagnostic Service Planning, Renkim (Owner Letter Mailing), Bosch to ensure required parts, software, technical instructions and owner mailings meet required FSAs timing
- Refine and Develop Recall Metrics Dashboard
- 25% in person onsite reporting with 75% remote work from home
What you bring
Program Management skills to lead a team. Expert in Excel, Word, Outlook. If possible, Qliksense, Mongo, Dashboard Development, Coding experience. Self-Starter, Ambitious, proficient in Time Management. Bachelor’s degree or 5+ year’s experience in automotive field.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.
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