Associate Engineer I Tue-Sat 12A-9A

Grow your career. Drive innovation.

At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.

Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.

Essential Functions:                                                                                                           

• Analyze complex business problems as it relates to enterprise network infrastructure (systems, network, and security).
• Install and support Cisco and other firewall technologies.
• Set the scope and timelines of new projects to meet completion deadlines.
• Interface with all levels of employees, internally and within client businesses, to support program requirements (business owners, project managers, customer employees, and executive management).
• Write technical procedural documentation.  
• Manage workflow of infrastructure tasks, automated events, and manager requests to ensure customer service level and KPI compliance.
• Maintain regular attendance.
• Other duties as assigned by management.

Required Education, Knowledge, and Experience:

• Associates Degree in Computer Science or related field preferred.
• A minimum of 2 years’ support experience in computer and network systems environments.

• Knowledge of industry best practices and experience with physical and virtual systems, storage, network, and security troubleshooting.
• Must have the following certifications or obtain them within the first 3 months of employment:
  • ITIL Foundation certificate.
  • MTA: Windows Server Administration Fundamentals
  • Microsoft Certified: Azure fundamentals
  • Microsoft 365 Certified: Fundamentals
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • VMWare VCTA certificate
  • CCNA
  • Additional certificates as defined by supported accounts

Abilities and Skills:

• Ability to prioritize and manage competing demands and tasks, and successfully manage multiple engagements that may require additional resources.
• Attention to detail.
• Ability to identify and escalate process improvement recommendations.

Physical, Mental Requirements and Work Environment: 

• Work on a computer 8+ hours per day.
• Listening and speaking on a phone for long periods of time. 

Equipment Used: 

• Computer
• Phone

Conditions of Employment:

• Must pass background check.
• Must pass pre-employment drug test.
• Must maintain required certification levels.

Equal Opportunity Employer – Disability and Veteran