Associate, E-Commerce

The Ecommerce Associate will work in a fast-paced production type of environment and will be responsible for the taking of quality photos, accurately listing, safely shelving as well as pulling and shipping items sold on any ecommerce platform.
Pay $15.20 Hr. Full Time employees are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
JOB SUMMARY
The E-Commerce Associate's role will support Goodwill's mission by generating revenue to help people overcome barriers to economic and personal independence through education, training, and job placement programs. The Associate will work in a fast-paced production and team-oriented environment and will be responsible for listing quality high-end products, taking quality photos of products to be used in listings and posting them on Shopgoodwill.com, our E-Commerce website. Duties will include accurately describing each item, posting pictures, and adhering to daily goals and quotas. Daily interaction with customers and co-workers will require the E-Commerce Associate to provide excellent customer service.
ESSENTIAL FUNCTIONS

• Meets or exceeds minimum productivity standards and expectations/KPIs for assigned duties.
• Photographs quality, high-end donated items ensuring quality photos that include: sets/groupings, object design, identifiably markings, blemishes/wear n' tear, and other product detail.
• Lists and prices product onto our E-Commerce platforms, ensuring accurate pricing, descriptions, attributes, and professional listening by checking spelling and using good grammar.
• Ensures all items are shelved accurately, in a safe and secure manner.
• Processes daily packing slips as needed.
• Identify and pull items for daily shipping utilizing an automated computer system.
• Accurately packages all items for shipping, ensuring correct boxes are made and available for use as needed.
• Accurately label packages to be shipped.
• Acts as front-line Associate for customers picking up their local orders.
• Ensures that customer questions and concerns are answered in a timely and effective manner, including helping customers navigate tracking websites as needed and following through on shipping carrier tracking as needed.
• Coordinates customer refunds as needed.
• Duties are completed accurately, safely, and timely to ensure that items are handled appropriately and not damaged throughout the E-Commerce process.
• Promotes and demonstrates positive teamwork and cooperation.
• Adapts and uses technology as it becomes available to operate efficiently. This includes but is not limited to process automation and platform updates and/or changes.
• Maintains a clean and organized work area to provide a safe and efficient workflow for employees and customers.
• Adheres to and implements Goodwill and department policies and procedures, the Employee Handbook, and safety standards.
• Cross-trains and works in other areas as assigned by any member of management.
• Perform all other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience:

• One year of retail, warehouse, and/or E-Commerce experience is preferred.

Other:

• Ability to use basic technologies to follow company standards. This may include but is not limited to Internet Search Engines, Microsoft Office Suite and other software platforms.
• Able to identify and describe high-end merchandise, including but not limited to: antiques, collectibles, artwork, designer brand names, jewelry, etc. is preferred.
• Able to communicate effectively with customers, managers, supervisors, staff and peers through verbal and electronic means.
• Able to effectively write and proofread item descriptions for clarity, spelling and grammar.
• Able to withstand prolonged sitting/standing, reaching, and bending up to 8 hours per day.
• Must have the ability to use a dolly and pallet jack as required.
• Must be able to work a varied schedule which may include weekends, evenings and holidays as needed with occasional overtime.

Core Competencies
Communication, Level 1
Customer Focus, Level 1
Excellence, Level 1
Knowledge and Skills, Level 1
Teamwork, Level 1
Trust, Level 1
Functional Competencies
Action Oriented
Adaptability, Level 1
Initiative, Level 1
Time Management
Physical Requirements
Attachment to Job Description
Job Code & Title: 625 - Associate, E-Commerce Dept Number: 1005
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - FREQUENTLY
Light: 14 lbs & under - FREQUENTLY
CARRYING:
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - FREQUENTLY
Light: 14 lbs & under - FREQUENTLY
PUSHING/PULLING - FREQUENTLY
REACHING:
Above Shoulder - FREQUENTLY
At Shoulder - FREQUENTLY
Below Shoulder - FREQUENTLY
TWISTING - FREQUENTLY
BENDING - FREQUENTLY
KNEELING/CRAWLING - OCCASIONALLY
SQUAT - OCCASIONALLY
CLIMBING:
Use of legs only (stairs) - OCCASIONALLY
Use of arms & legs (ladders) - OCCASIONALLY
HEARING - OCCASIONALLY
VISION:
Visual, close - FREQUENTLY
Visual, distant - FREQUENTLY
Visual, depth perception - OCCASIONALLY
HANDS/FINGERS:
Simple grasping - FREQUENTLY
Fine Manipulation - CONTINUOUSLY
Repetitive Movements -
WALKING - CONTINUOUSLY
STANDING - CONTINUOUSLY
SITTING - CONTINUOUSLY
SPEAKING - FREQUENTLY
OTHER, please describe -
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)