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Form of work
SalaryUnder the direct supervision of the Managing Director, the Associate Director of Operations is responsible for managing strategic operations of the multiple regions throughout TMG. The Associate Director of Operations is also responsible for covering for the Managing Director in his absence and will participate on the SLT weekly calls. Responsibilities include maintaining and/or exceeding excellent client customer satisfaction and site performance.
RESPONSIBILITIES:
- Manages and provides direct support to assigned operation managers throughout the their regions.
- Provides timely customer support in a cost-effective manner.
- Ensures service level agreements are met and/or exceeded, equipment, and performance goals are maintained and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations to the client in order to maximize performance.
- Develops, monitors, and reports on operating costs within functional area. Alerts manager of cost and labor over run. Makes recommendation and implements solutions to problems related to same.
- Ensures services are being met and/or exceeded according to Service level agreements (SLA).
- Ensures the Operation team is following company policy and procedures.
- Manages budget and controls expenses effectively.
- Hires, trains, develops and appraises staff effectively. Takes corrective action as deemed necessary on a timely basis and in accordance with company policy.
- Keeps up-to-date on information and technology affecting functional areas to increase innovation and ensure compliance.
SKILL SETS:
Bachelors degree in Business Management or other closely related field and 5 years of operational experience or a Master's degree and 3 years of operational experience.
Minimum 3 years of experience in client SOW to include print, imaging, SSR functions, Office Services, Facilities Management, Shipping & Receiving, etc.
Certification in Facilities Management and Office Services related field required.
