Associate Director Of Operations

We are seeking qualified candidates for an Associate Director of Operationsopportunity on our Veteran Affairs Operations team. You will lead the division's Operation Managers in providing quality, timely, cost effective disability evaluation services to our clients. Ensures leadership, budget, operational and contractual performance goals are met.
Who is Leidos QTC Health Services?
We are the nation's largest provider of disability and occupational health examination services. We are PASSIONATE about our country's veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.
In this rewarding role, you will:
Operations:

• Manages team leaders to ensure the achievement of organizational goals and objectives including quality; timeliness; customer service and cost
• Maintain effective working relationships with all customers, gaining feedback and modifying operations to ensure happy customers.
• Ensures compliance to the organizational mini-team concepts and policies and procedures

Leadership:

• Effectively manages the employee lifecycle to including recruitment, employee training and employee career development. Provide day to day leadership through communication, coaching and mentoring, project management and delegation to the multiple team leaders and their corresponding employees
• Must top grade his/her people and continually seek to build a bench of A-players. Work quickly to address performance issues (bringing B players to A status, finding alternative positions (inside or out) for C players).

Provider Relations:

• Promote communication between team leaders and providers (doctors in Leidos QTC Health Services network) and provide support and direction as necessary
• Works with Provider Relations Vice President and Team Leaders to manage provider recruitment and utilization

Client & Claimant:

• Ensures service to our clients is superior in quality and timeliness
• Communicate with exam coordinators, claims adjusters and/or designee to best serve the client

Procedural Development:

• Must continually strive to improve processes and procedures
• Communicate with operations and other departments company wide to ensure the use of best practices and the standardization of processes and procedures
• Seek methods of automating recurring processes. Find ways to increase profitability and encourage team to do so

Financial:

• Manages the teams as a small business unit to ensure financial goals are achieved.
• Have the business sense to make great deals with the right partners, vendors, suppliers, and customers to ensure her/his business succeeds.

Competencies needed:

• Superior written, verbal and visual communications skills.
• Strong negotiation and project management skills.
• Experience in developing and managing a budget.
• Must have exceptional interpersonal skills and the desire to work in a dynamic and fast-paced environment.
• Must be willing to travel as needed.
• Proven ability to work effectively in a team environment.
• Proven ability to execute multiple tasks efficiently and effectively.
• Must be able to delegate effectively.

You must have:

• Master's Degree in related field. (Bachelors degree with extensive leadership experience may be considered)
• Minimum 10 years of experience leading multiple teams/departments and supervision of team managers
• Client relations management experience
• Budgeting and project planning experience
• Experience in health related field working with medical professionals preferred
• Must be able to successfully pass contractually required Federal background check

Typical Day:

• Mon - Fri: 8:30am - 5pm EST
• Positions are located ONSITE at our San Dimas, CA location at 924 Overland Ct San Dimas, CA 91773

Pay and Benefits:
Starting pay: $110,000 - $122,000
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Commitment to Diversity
Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)