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Form of workWhy join Stryker?
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Vocera, now part of Stryker, provides clinical communication and workflow solutions that help protect and connect team members, increase operational efficiency, enhance quality of care and safety, and humanize the healthcare experience. Nearly 2,800 facilities worldwide, including more than 2,300 hospitals and healthcare facilities, have selected Vocera solutions to enable their workforce to communicate and collaborate and engage with patients and families. In addition to healthcare, Vocera solutions are found in aged care facilities, veterinary hospitals, schools, luxury hotels, retail stores, power facilities, and more. Visit https://www.vocera.com/ for more information.
Stryker is one of the world’s leading medical technology companies and, together with our customers, we are driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics and Spine that help improve patient and hospital outcomes. For more information, visit https://www.stryker.com/.
Position Description Stryker’s Associate Clinical Support Specialist is involved in creating training plans, customer training and consultation, and go live support. You will assist with design and testing. You will work with customers, partners, and the Professional Services team with the goal of developing Stryker’s Vocera solutions that produce workflow improvements, support the end user and maximize the benefits of the product. This position reports to the Regional Manager, Clinical Informatics.
What you will do:
- You will work with the project team and customer to develop customer training plans and prepare the training material and environment
- Deliver training and educational programs for customers on Stryker’s Vocera solutions and applications through facilitator led sessions
- Work with the customer to prepare them to train their own staff by providing observation and feedback
- Assist with deployments by providing on-site or remote application support while identifying suggestions for workflow enhancement
- Gathers Information about the training engagement to produce reports with client specific recommendations for optimization of deployed technologies
- Support the Clinical informaticist with clinical workflow design sessions by gathering data or completing user lists, taking notes, and/or collecting follow up information.
- Contribute to development of clinical best practices through collaboration with Practice Management and the Project Management Office
- Develop drafts of clinical documentation and assist with clinical marketing and support of new product and services
- Follow Professional Services deployment methodology
What you need:
- Associate Degree or certificate in a healthcare or education field or equivalent
- A degree in nursing, or equivalent, is preferred but not required
- 2 years experience in healthcare setting; clinical systems education or informatics preferred
- Project management familiarity preferred
- Interest and desire in using technology to improve healthcare practices and productivity
- Up to 80%+ travel throughout the US, with the possibility of occasional international travel
$75,300 – $120,700 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
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About Stryker
Our benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
